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    Demo portal — Meridian Managed IT is fictional; every number is illustrative.
    Service desk

    What the desk actually does all day.

    Ticket truth from the PSA, cross-checked against wall-clock time — including the paused tickets your PSA's own reports politely ignore.

    22m
    median first response
    6.1h
    median resolution
    38
    tickets aged >30 days
    12%
    of tickets land 6pm–7am (unbilled)
    SLA truth
    Contracts say 99% response within SLAThe desk delivered 91.4% this quarter

    Breaches concentrate at 4–6pm and in the two heaviest clients. The gap is invisible in the PSA’s own reports because paused tickets stop the clock — the portal measures wall-clock truth.

    Issue mix

    Password / MFA
    23%
    Line-of-business apps
    18%
    Network / connectivity
    12%
    Printers
    11%
    Microsoft 365
    9%
    Hygiene & noise
    27%

    Aged tickets (>30 days) — oldest 6 of 38

    TicketClientSummaryAge
    #41285Beacon Freight & LogisticsTMS integration user sync failing intermittently118d
    #42710Harbor Point Dental GroupImaging workstation slow — pending hardware decision87d
    #43066Oak & Iron HospitalityGuest-WiFi VLAN redesign parked for budget64d
    #43571BlueRiver Home ServicesQuickBooks multi-user locking issue52d
    #43902Beacon Freight & LogisticsDriver tablet enrollment backlog39d
    #44120Lawson & Pratt CPAsLegacy tax-app server migration scoping31d
    Alert noise, handled
    1,240alerts/wk91%auto-triaged and closed by the agent6reached a human last week

    Duplicate heartbeats, self-resolving flaps, and known-benign patterns get closed with a reason logged. Anything novel or security-relevant escalates untouched — the agent absorbs noise, never signal.

    Automation candidates, ranked

    ~440/qtr
    Password resets + MFA re-enrollment

    Six identical steps 96% of the time. Agent handles the happy path with identity verification; techs keep exceptions.

    ~60/qtr
    New-hire onboarding

    Account, licenses, groups, device enrollment — a checklist today, a workflow tomorrow. Every skipped step here becomes a ticket later.

    ~180/qtr
    Patch-failure triage

    Retry, log collection, and reboot scheduling are mechanical; only true failures deserve a human.

    What you're looking at

    This is the portal Automated Edge stands up for an MSP: every system connected — PSA, RMM, M365, accounting — this report generated from the real data, and the fixes automated. Yours runs on your own brain, your own database.

    See the MSP program