Question 1

What is a managed AI services provider?

Accepted Answer

A team that runs AI for you the way an MSP runs your IT: assessment first, then build, then operation under SLAs and a monthly retainer. The category name is MAISP — Managed AI Services Provider. The difference from a consultant is that we stay and operate what we build.

Question 2

What if AI isn't right for my business?

Accepted Answer

That's exactly what the Assessment is for. We're paid to find the truth, not to sell you AI. If the math doesn't work, we'll tell you — and you walk away with a written roadmap that's yours to keep.

Question 3

What happens to my data?

Accepted Answer

It stays on your servers, in your tenant. We don't train public models on it. We don't share infrastructure with other customers. Your contract spells out exactly what we can and can't do — and how to export everything if you ever leave.

Question 4

How is this different from an AI consultant?

Accepted Answer

Most AI consultants ship slide decks and disappear. We're a MAISP — a Managed AI Services Provider. We don't sell strategy, we operate systems. The Assessment is paid because we put real engineers — and our measurement agents — on your business for ten business days. The Build deploys production. The Operate phase is what we actually sell — the same monthly retainer model your MSP charges, applied to AI.

Question 5

What if you go out of business?

Accepted Answer

The systems run on your infrastructure. You have full SSH and dashboard access from day one. Your contract specifies portability of data, models, and integrations. Worst case: you take over operations or hand them to your existing IT team. The systems don't stop.

Question 6

Are there annual contracts?

Accepted Answer

No. The Build phase is fixed-price, single payment. After that, the Run phase is month-to-month. If we stop being worth it, fire us.

Question 7

What does the Assessment cost?

Accepted Answer

It's scoped to your size on the strategy call — a 10-person shop and a 200-person operation aren't the same engagement. Two things hold at any size: the fee credits 100% to your build if we move forward, and the deliverable is yours even if you never build with us. And if the math doesn't work, we say so — a no costs you nothing.

Question 8

What actually happens on the strategy call?

Accepted Answer

Thirty minutes with Brian — the founder, not an SDR. You talk through where the hours go in your business; he tells you honestly whether the Assessment is worth running on it. No deck, no pitch sequence, no follow-up cadence from a sales tool. You leave with a yes-this-is-worth-measuring or a no-it-isn't.

Question 9

How long until we see results?

Accepted Answer

Build phases are scoped to deliver measurable outcomes within 60 days of going live. The Assessment quantifies these outcomes before you commit, so you know exactly what to expect.

Question 10

How does compliance work?

Accepted Answer

We've operated MSP and MSSP environments (Managed Security Service Providers) for 20+ years. HIPAA, SOC 2, attorney-client privilege, financial data — we know the patterns. For data-sensitive businesses, Hosted Private AI is the right architecture; we walk you through it during the Assessment.

Question 11

What if my team doesn't want to use it?

Accepted Answer

Adoption is 80% of AI working. Build phase includes change management — training, documentation, and a 30-day adoption window where we adjust based on how your team actually uses it.

Question 12

Won't AI sound like a robot and lose my customers?

Accepted Answer

That's the right concern — bad voice AI is worse than none. When the system gets it confidently wrong, customers experience the brand not listening. Every voice AI we deploy has graceful human-handoff thresholds, kill switches, and weekly recording reviews. We don't promise "indistinguishable from human." We promise voice AI you'd be willing to put your name on — and we tune it weekly until it earns that.

Question 13

Isn't this just another monthly subscription we'll forget about?

Accepted Answer

Consolidation, not addition. Most engagements REPLACE $300–800/month of partially-used AI subscriptions with one operated system. The retainer is month-to-month — if it's not earning its line item, fire us in 30 days. No annual lock-in, no nickel-and-dimed feature gates. One team. One bill. One outcome.

Question 14

What's a MAISP?

Accepted Answer

Managed AI Services Provider. Same operational model as a Managed Service Provider (MSP) — the team that runs your IT — but applied to AI. We assess, build, and operate AI systems for SMBs under a month-to-month retainer. SLA-backed, named-lead, MSSP-grade ops. Automated Edge is the prototype.

Question 15

What is AEGIOS?

Accepted Answer

The orchestration and memory layer under every deployment — one managed AI brain per client, private and isolated. It holds your business knowledge structured the way an AI actually uses it, routes each task exactly the context it needs, and loads skills — reusable instruction sets — as the work demands. Agents come and go; the brain compounds.

Question 16

We can build AI agents ourselves. Why would we need you?

Accepted Answer

Then you already know the agents aren't the hard part. Tying them together, keeping them always-on, and handing them correct context every time is. That layer is what we build and operate — your agents plug into it, and it survives every model change.

Question 17

How does AEGIOS handle regulated data (HIPAA, financial, legal)?

Accepted Answer

Governance is built into the layer, not bolted on. Your brain is a single-client, isolated system — no shared infrastructure. Every AI call is logged with the context it saw, and access to your systems runs through a permissioned, security-scoped gateway. That's a design property, not a compliance checkbox.

Question 18

How is this different from my MSP?

Accepted Answer

Your MSP runs your networks, endpoints, and security stack. We run your AI. Same operational standards (SLAs, named lead, 24/7 monitoring, MSSP credentials, month-to-month). Different scope. We co-deliver with MSPs where it makes sense — the co-delivery pattern we run with MSP partners.

Question 19

What's autoshoring? Is it the same as 'AI agents'?

Accepted Answer

Autoshoring is our name for using AI to eliminate a role rather than augment it. You define what the role does — receptionist, dispatcher, patient coordinator, after-hours support — and we build the AI to do that work. The seat is never filled, the cost line item never appears. 'AI agents' is the underlying tech; autoshoring is the outcome we sell. Same operational rigor as managed IT, applied to managed labor.

Question 20

What's the AI Concierge — why not just buy Claude directly?

Accepted Answer

Claude alone doesn't connect to your stuff or know your business. The AI Concierge is your Edgerton operative, hosted on your private infrastructure, preloaded with skills for your work, and wired to your tools — email, calendar, CRM, files, accounting. We set it up, we run it, we tune it monthly. You get an AI that actually knows how your business operates.

Question 21

What's Edgerton?

Accepted Answer

Edgerton is our managed AI operative — the AI that runs on your private server and runs your work. It comes loaded with a working skill library, is secured on infrastructure you own (your data never trains a public model), is connected to your tools and your private data, and is operated by us 24/7. One accountable agent that knows your business, not another chatbot you log into.

Question 22

Surveyor watches our machines — isn't that employee surveillance?

Accepted Answer

No. Surveyor is our assessment instrument: it runs with consent and a defined scope, keeps data on your infrastructure, and shows you everything it captures. Its job is to find automatable work and quantify ROI across the business — not to score, rank, or police individual employees. It runs for the assessment window, produces the opportunity map and ROI case, and then it's done. Measurement, not surveillance.

Question 23

Do you hold yourselves to the standards you expect from an MSP?

Accepted Answer

Yes — that's the MAISP bar. SLA, named lead, kill switch, portability, audit trail, month-to-month. The bad-AI-vendor practices nobody would tolerate from their IT vendor (no SLA, no exit plan, locked-in data, opaque models) are also what we won't do. Same standard, different scope.

Managed AI services for your business.
We find it, build it, and run it.

You can buy an AI agent anywhere. The hard part is everything around it.

We find it.

We build it. On a brain called AEGIOS.

Memory

Dynamic context

Skills, not scripts

We run it.

Run an MSP? Two lanes.

The same operating model, tuned to your trade

Where the time goes.

Frequently asked questions

Talk to the engineers,
not the sales team.

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Managed AI services for your business.We find it, build it, and run it.