AI for home services. Every missed call is a neighbor calling someone else.
Edgerton and Edgekeeper for HVAC, plumbing, electrical, roofing, and general home services — built around the workflows that determine whether you book the job or your competitor does.
Who it's for: Owner-operated trades, $1-20M annual revenue, where the dispatcher is the bottleneck and after-hours calls fall through the cracks.
One Edgekeeper brain learns your operation — service area, techs, trucks, average ticket. Edgerton works dispatch on top of it: answers the 2am storm call, books it against a real tech's calendar, quotes the follow-up inside five minutes, and logs every step it took.
What you get.
- AI receptionist answers 24/7 — every weekend, every holiday, every storm
- AI dispatcher routes calls by trade, urgency, and tech availability
- Follow-up agent quotes within 5 minutes of inquiry
- Multi-language coverage (Spanish, Polish, others as needed by your market)
- Service-area filtering and scheduling integrated to your software (ServiceTitan, Housecall Pro, Jobber)
What's included.
- →Edgerton — measures where your office's hours actually go, with your team's consent, before you spend a dollar
- →Edgekeeper — one private brain for your shop on a server dedicated to you: customer and technician data yours
- →An AI receptionist and dispatcher that answer 24/7 and book against a real tech's calendar — the two seats hardest to keep filled
- →Dispatch dashboards, technician mobile flows, and a connection to ServiceTitan / Housecall Pro / Jobber
- →Answers from your own job records: margin by job type, who's over- and under-booked, which customers drift away
How we do it.
- 01
Assess
We map your shop — trades, dispatch software, after-hours coverage, average ticket — and measure where the hours actually go with Edgerton — visible to your team, with their consent. Output: ROI model and build plan.
- 02
Build
Fixed-price build. Voice AI tuned to your service area and trade vocabulary, dispatch logic wired to your scheduling software, live in 4-8 weeks.
- 03
Operate
Edgerton monitors. We tune dispatch rules and call-handling weekly. Recordings reviewed monthly.
Examples.
An assistant that knows the shop
Knows your daily numbers, callouts, technician schedules. Asks you the questions before you ask the dispatcher.
Edgekeeper
Customer and technician data on a server dedicated to your shop. Defensible if your insurer audits.
The phones, covered
An AI receptionist and an AI dispatcher — the two seats most home-services owners can't keep filled.
Dashboards and mobile
Dispatch dashboards, technician mobile flows, connections to ServiceTitan / Housecall Pro / Jobber.
Your job records, answered
Which job types margin best? Which techs are over- or under-booked? Which customers drift away? Asked in plain English, answered from your own records.
Proven architecture, mapped to your shop.
The same setup runs in production for an MSP and their client book, and Edgerton has run live engagements for outside businesses through partner MSPs — including a transportation operation with trucks, dispatch, and drivers. Your Assessment maps it to your shop's software and trade mix.
The promises we put in writing.
If we don't find ROI, you get the fee back.
Edgerton measures how your team's work really happens — with your team's knowledge and consent — and puts a dollar figure on what it finds. If there's no clear ROI path, the verdict is 'don't build' — and the Assessment fee comes back. The report is yours to keep either way.
Production by a fixed date.
Set during the Build. If we miss it, additional weeks of build are on us.
You keep your data — whatever happens.
Your records, everything the brain learned about your business, the log — yours in the contract, with full export rights. The server and the software are ours; the knowledge is yours. Leaving is a documented handover, not a hostage negotiation.
Your rules decide what the AI sees.
Only what you approve goes in. Nothing you don't approve comes out. And every access is written down — so "what did it see?" always has an answer.
A named engagement lead.
Not a queue, not a rotation. You know their name, they know your business — and they pick up the phone.
Questions we get.
Customers will hate AI on the phone.
They hate voicemail more. AI that books the job inside 60 seconds is better than the third-ring drop. Recordings reviewed weekly.
We use ServiceTitan / Jobber / Housecall Pro — will it integrate?
Yes, with all of those.
What about emergency calls?
AI triages urgency, escalates to your on-call tech inside 30 seconds for true emergencies. Written rules for when it hands off, and an off switch you can always reach.
We've tried a voice-AI vendor before — it sucked.
Most voice-AI vendors don't operate what they deploy. We do. The difference is the weekly tune cycle and the recording review.
How fast can we be live?
Most home-services shops are live within 4-8 weeks after the Assessment.
Related guides.
Go deeper in the Learn library.
Start with an Assessment.
Ten business days of measurement. Whatever the verdict, the deliverable is yours.