AI for healthcare practices. Patient lifecycle, automated.
Five managed AI services for primary-care, specialty, and clinic operations — built around the workflows that determine patient acquisition, retention, and operational margin. Every no-show and unreturned call is margin leaking out of the schedule.
Who it's for: Independent clinics and small specialty groups (3-50 providers), where patient coordination, intake, and recall consume staff hours that should be clinical.
Hosted Private AI is BAA-ready, runs on your infrastructure, and ships with audit documentation your compliance officer can hand to a regulator. On top of it, one AEGIOS brain learns your clinic — panel, payers, escalation rules — and Edgerton works it: confirms tomorrow's schedule, chases the no-shows, routes intake to the EHR, and audit-logs every action it takes.
What you get.
- AI patient coordinator answers, books, confirms, and re-engages no-shows
- Intake forms route directly to your EHR, no double entry
- Recall and outreach automation across the patient lifecycle
- After-hours triage with documented escalation thresholds
- HIPAA-aligned hosting your compliance officer can audit
What's included.
- →AI Concierge for the practice administrator — knows your panel, utilization, revenue cycle
- →Hosted Private AI — PHI on your infrastructure, BAA-ready, audit trail documented
- →Autoshoring — AI Patient Coordinator (front-desk-and-billing seat eliminated)
- →Custom Apps + Integrations — patient portal, no-show dashboards, EHR wiring
- →Data + AI — insight from EHR + practice management: provider margin, no-show patterns, under-coded conditions
How we do it.
- 01
Assess
We map your practice — EHR, panel size, provider mix, state-specific compliance scope — and measure staff workflows with Surveyor on consent-scaled tiers, disclosed in writing. Output: ROI model and build plan with compliance documentation outline.
- 02
Build
Fixed-price build on Hosted Private AI. Integrated to your EHR (Athena / Epic / eClinicalWorks / Practice Fusion). BAA executed before any PHI touches the system.
- 03
Operate
Edgerton monitors. We tune handoff thresholds, recall cadence, and intake routing monthly. Compliance docs stay current.
Examples.
AI Concierge for the administrator
Knows your panel, scheduling utilization, and revenue cycle. Answers the questions before you log in.
Hosted Private AI
PHI on your infrastructure. BAA from us. Documented audit trail.
Autoshoring
AI Patient Coordinator. Eliminates the front-desk-and-billing seat that's hardest to keep filled.
Custom Apps + Integrations
Patient portal, no-show recovery dashboards, integrations with Athena / Epic / eClinicalWorks / Practice Fusion.
Data + AI
Pull insight from your EHR + practice management. Which providers margin best? Where's the no-show pattern? Which conditions are under-coded?
Proven architecture, mapped to your clinic.
The chassis we run in production is the same one healthcare needs — multi-tenant, audit-traceable, BAA-eligible — and the assessment instrument has run live external engagements through partner MSPs. Your Assessment maps it to your specific EHR and patient panel.
The promises we put in writing.
Assessment fee credits 100% to your Build.
If we don't find a clear ROI path during the Assessment, you get the fee back.
Production by a fixed date.
Set during Stage 02. If we miss it, additional weeks of build are on us.
Month-to-month after the Build.
30 days' notice. No penalty. No data hostage. Fire us if we stop being worth it.
Your data stays on your infrastructure.
Written into the contract. Full export rights — data, model weights, integrations, all yours.
A named engagement lead.
Not a queue. You always know who's responsible — and they pick up the phone.
Questions we get.
PHI is on us if you fail.
Architecture is documented. Hosting on your infrastructure means failure modes are knowable and your compliance officer signs off before deploy.
Patients won't talk to AI.
They will if it solves their problem fast. Recordings reviewed weekly, handoff thresholds documented.
We use Athena / Epic / eCW / Practice Fusion — will it integrate?
Yes.
What about state-level regs (e.g., 42 CFR Part 2)?
We architect for it. Assessment is where state-specific requirements get scoped.
Will this disrupt clinical workflow?
No. We design around your clinical workflow, not the other way around. Front-desk and admin lift first; clinician-facing tools second, only if asked.
Related guides.
Go deeper in the Learn library.
Start with an Assessment.
Ten business days of measurement. The fee credits to any project we do together.