Switchboard
We set up Switchboard for your team, connected to your business systems through EdgeKeeper. We help you create AI agents for the work your team needs done. Make as many AI agents as you want, for any job. Each agent reads and reports, keeps its own notes, and can build dashboards and scheduled reports. Agents are read-only and can be limited to the systems you choose. Grace, the in-app guide, can help you get started.
There is no limit on how many you make. Anything that changes your systems is built with you, with a business case.
Yours, as many as you want
Illustrative portraits. Your agents get the names you give them.
Bring your systems, your business knowledge, and your AI agents together. Give an agent a job, follow its progress, and review the result. Keep the agents you rely on. Bring in others for a single task.
Illustrative Switchboard preview. We scope the workspace and connections around your business. Your team can create read-only agents for the jobs it needs help with.
Prepare a briefing for tomorrow's customer meetings.
Maya’s agreed task: prepare the meeting context and questions for your review.
How it works
EdgeKeeper links the systems we connect for you. That foundation is what every agent reads from.
“I want an agent that checks new enquiries each morning and tells me which ones nobody has answered.” Describe what you need in Switchboard, in plain words. Grace, the in-app guide, can help.
Choose its name, the job, the Space it works in and the connected systems it may read. Make as many agents as you want, each with its own purpose.
It works in the Space you put it in, remembers what it learns, and builds dashboards and scheduled reports when you ask.
What every agent gets
Whatever job you describe, every AI agent is built the same way.
One brief: the questions it answers and the known-good ways to find the answers.
Limit it to the connections you pick, or let it read everything you have connected.
It keeps notes on what it learns about your business, so the next answer starts from them.
It reads and reports. Any change a system could make stays held back until a person switches it on.
Ask it for a dashboard or a scheduled report and it builds one. A scheduled report is how it delivers every morning.
It says what it can see and what it cannot.
Make your own
There is no fixed list and no limit on how many you make. A few asks businesses start with:
A living org chart
Place AI agents alongside your people, in any department or role where they can help. Give them a job, set who they report to, and move them as the work changes. Each agent works with the context and permissions defined for its role.
Your business changes. Your AI team moves with it, with clear responsibilities, controlled access and human oversight.
The boundary around useful work
An agent may read an email, a document or a web page containing instructions it should not follow. The system around it must limit what it can see and do. EdgeKeeper combines scoped access, read-only questions, approval for specific changes and access records you can review.
For small businesses
Most small businesses do not need an AI that acts on its own. They need someone who reads the systems every morning and says what needs attention. That is what a read-only agent does.
It sees the systems you choose, answers questions about them, and builds reports and dashboards. It cannot change a record or send anything on your behalf, so you can try one on a real job without it changing anything.
A front desk could ask for tomorrow’s unconfirmed appointments. An office manager could get a weekly list of overdue invoices. When you want an agent to act, such as preparing a reply to send, that is built with you, and a person approves it.
When you want it to do things
Connecting systems, understanding your work and establishing access rules take real effort. EdgeKeeper gives that work a lasting home, so your agents and each new project can reuse it.
Automations that make changes, apps, and anything that sends on your behalf are built with you. We focus on what the workflow should do, who it helps and whether the benefit justifies the cost.
A new system or an unusual process may need more work. We identify that in the scope before you decide to build.
Understand the EdgeKeeper foundationWhat we build with you
These are examples of projects we can scope with you. The assessment and your priorities determine what is worth building.
Move information between systems, prepare follow-ups, or take a recurring check off someone’s list.
What we scopeThe trigger, steps, exceptions and approval owner.
Time saved per run, fewer corrections and faster turnaround.
Give your team one place to handle a task that currently means opening several tools and spreadsheets.
What we scopeThe users, screens, data sources and actions they need.
Fewer handoffs and less time completing each task.
Bring the numbers that matter into one view, with a clear path back to the underlying records.
What we scopeThe questions, source systems, measures and refresh schedule.
Less time assembling numbers and earlier visibility of problems.
Prepare the weekly summary, reconcile two sources, or assemble a client report for someone to review.
What we scopeThe audience, source records, format, schedule and reviewer.
Preparation time recovered and fewer reporting errors.
Go beyond read-only: an agent that works through a request and prepares the action, such as a quote or a reply, using approved information.
What we scopeThe job, allowed tools, decision boundaries and human handoffs.
Faster response, less research time and more work completed per person.
The agents you make in Switchboard read and report. When you want an agent to act, it uses approved tools and information to work through a task, and we define the job with you: what it can see, what it can do, and when it must hand work to a person.
For example, an agent could gather customer history, check approved pricing and prepare a quote. A person reviews and approves it before it is sent.
We test the workflow before rollout, agree human approval for writes and outbound actions, and keep access recorded for review. Your team has someone to contact when the process needs to change.
Every addition needs a business case
A good idea earns its place by improving the business. We compare the expected value with the cost to build, run and maintain it.
How often does the task happen? How much time does it take? What do errors, delays or missed follow-ups cost? Start with observed work and agree the assumptions.
You see the deliverable, systems, permissions, delivery date, acceptance criteria and ongoing costs. Compare them with the estimated benefit and payback before approving the build.
We test the agreed behavior with your team, roll it out and compare the result with the starting point. Keep what helps, refine what needs work and use the findings to choose the next addition.
Expected ROI guides the decision. Actual results depend on the workflow and how it is used; estimates are not a promise of achieved savings.
How assessment, build and ongoing support are pricedBefore you decide
Using software to take repeated work off people’s lists: moving information between systems, preparing reports, chasing follow-ups. AI helps where the work means reading or writing, such as summarising new enquiries or drafting a reply for someone to check. In Switchboard, agents read and report. Automations that make changes are built with you, with a business case.
No. It can take on parts of the work: answering questions from your systems, preparing reports, and spotting what has been missed. People still make the decisions. Agents in Switchboard are read-only, and a person approves any change to your systems.
What would make your day easier?
Already running EdgeKeeper? Tell us what you want to improve. Starting fresh? We begin with an assessment, identify the opportunities and show you a proposal.
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