Northwind sample report: where the time goes, and the agents that could give some of it back
Northwind's 33 people spend about 62 hours a week, more than one and a half people's working weeks, on twelve repeated procedures that mostly move information from one program to another. Ten read-only agents could take an estimated 27 to 39 of those hours.
Assessment window10 business daysObserved
Sample scope33 people · 34 machines · 4 teamsSites: Main officeObserved
Prepared byAutomated Edge
62 h/wkspent on twelve repeated procedures todayObserved
27 to 39 h/wkten agents could take, by reading and preparingEstimate
1,448/wktimes information is copied by hand between programsObserved
automatededge
Edgerton / Assessment
The current picture
People carry the information between programs.
Nobody here is doing a bad job. The programs do not talk to each other, so people carry the information between them.
F1Observed
People are the connection between the programs.
Information is copied by hand from one program to another 1,448 times a week.
Copy-and-paste events between programs, counted across 34 computers: how many, and from which program to which.Explore the record ↗
F2Observed
Quiet stretches are short.
The average person changes windows 121 times a day. A typical uninterrupted stretch lasts 6 minutes.
Window changes and active time per computer. Sales is highest at 150 a day.Explore the record ↗
F3Observed
Twelve procedures take more than one and a half people's working weeks.
The repeated procedures in the catalogue add up to about 62 hours a week. Quotes alone take 11.
Runs per week multiplied by the typical minutes per run, for each procedure.Explore the record ↗
F4Observed
The same check is done nine different ways.
Nine people in Operations run the same shipment check 64 times a week, across three different trackers.
The same procedure seen on nine computers. Three shipment trackers and two PDF tools are all in daily use.Explore the record ↗
F5Observed
Nearly half the day is email and documents.
48% of active time is in email, messaging, spreadsheets and documents.
Share of active time by kind of program: email and messaging 27%, spreadsheets and documents 21%.Explore the record ↗
F6Observed
One person holds the carrier setup.
Setting up a new carrier was done by a single coordinator. If that person is out, it waits.
Load sign-offs wait on two managers and bunch up between 4pm and 5pm. 12% of time in email falls after 6pm.
Approval procedure seen 41 times a week on two computers, by hour of day. Email program activity by hour.Explore the record ↗
F8ObservedFrom you
More programs than anyone signed off on.
41 programs are in use. 28 are on Northwind's official list; 13 are not.
Programs seen in use, compared with the list Northwind gave us.Explore the record ↗
Share of active time.
Observed
Email and messaging
27%
Transport system
23%
Spreadsheets and documents
21%
Websites and online tools
12%
Meetings
9%
Setup and behind-the-scenes
8%
Share of active time across all 34 computers.
Where information is copied by hand.
Observed
1,448 copies a week. Four of the six arrows start or end in a spreadsheet. The spreadsheet is the glue between email, the tracking sites and the transport system.
Email → Spreadsheet410 / wk
Spreadsheet → Transport system288 / wk
Carrier tracking sites → Spreadsheet244 / wk
Transport system → Email198 / wk
PDF → Transport system176 / wk
Spreadsheet → QuickBooks132 / wk
1,007 inside named procedures; 441 outside them.
automatededge
Edgerton / Assessment
Who does the work
Teams. Different rhythms.
Shown by team and by person. Person records describe the work, not the person: the aim is to fix procedures, not to score people.
The strips show relative activity by hour, not contracted hours. 0 to 1, where 1 is that team's busiest hour. Observed
Sales
12 people · 12 machines Observed
Building quotes. Slow start, busiest 9 to 11am and again at 2pm.
7am5pm
Operations
10 people · 10 machines Observed
Coordinating loads. First in and last out. Busy from 8am, still working at 5pm.
7am5pm
Finance
7 people · 7 machines Observed
Invoicing and payments. The steadiest day. Busiest late morning, mostly done by 4pm.
7am5pm
Owners
4 people · 5 machines Observed
Approving and overseeing. Spread thin all day: 14 hours a week in meetings, twice the company average.
7am5pm
automatededge
Edgerton / Assessment
Your procedures
Name the repeated work.
These are the recurring jobs counted in the assessment. Shared procedures are counted once; each person's share appears inside the record.
12 procedures · 62.4 hours a week · 249 hours a month Observed
S01 · SalesQuote from an emailed request47 runs / wk · 11 h / wk ⌄
47 / week188 / month
14 min / run11 h / week · 43.9 h / month
4 copies / run188 copies / week
Observed Observed runs and median minutes; month = 4 working weeks.
Steps observed
findRead the quote requestOutlook
findLook up the lane's past loadsTransport system
findCheck the rate spreadsheetExcel
prepareWork out the marginExcel
enterEnter the quoteTransport system
sendReply to the customerOutlook
Systems touched
Excel · Outlook · Transport system
Who does it
6 of 47 runs / wk
5 of 47 runs / wk
5 of 47 runs / wk
5 of 47 runs / wk
4 of 47 runs / wk
4 of 47 runs / wk
4 of 47 runs / wk
4 of 47 runs / wk
6 of 47 runs / wk
4 of 47 runs / wk
Where it breaks
The same customer, lane and weight are typed three times: email to spreadsheet to transport system.
Every rep keeps a slightly different margin spreadsheet; four versions were in use.
Proposed agent
Quote Prep · Gathers everything a rep needs to price a quote.
Stays with people: Setting the price, entering the quote, replying.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
S02 · OperationsShipment status check64 runs / wk · 6.4 h / wk ⌄
64 / week256 / month
6 min / run6.4 h / week · 25.6 h / month
3 copies / run192 copies / week
Observed Observed runs and median minutes; month = 4 working weeks.
Steps observed
findOpen each carrier's tracking siteCarrier tracking sites
prepareCopy the status into the tracking sheetExcel
sendEmail the updateOutlook
Systems touched
Carrier tracking sites · Excel · Outlook
Who does it
7 of 64 runs / wk
7 of 64 runs / wk
7 of 64 runs / wk
7 of 64 runs / wk
8 of 64 runs / wk
8 of 64 runs / wk
8 of 64 runs / wk
6 of 64 runs / wk
6 of 64 runs / wk
Where it breaks
Nine people run it, each their own way, across three different trackers.
There is no shared list of which shipments were already checked, so some are checked twice.
Proposed agent
Shipment Watch · Checks every open shipment and lists the ones that need attention.
Stays with people: Deciding what to do about a late load; sending the customer update.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
S03 · OperationsNew load entry from emailed paperwork38 runs / wk · 7 h / wk ⌄
38 / week152 / month
11 min / run7 h / week · 27.9 h / month
5 copies / run190 copies / week
Observed Observed runs and median minutes; month = 4 working weeks.
Steps observed
findOpen the load emailOutlook
findOpen the PDF attachmentPDF reader
enterType the load into the transport systemTransport system
Systems touched
Outlook · PDF reader · Transport system
Who does it
3 of 38 runs / wk
7 of 38 runs / wk
6 of 38 runs / wk
6 of 38 runs / wk
6 of 38 runs / wk
5 of 38 runs / wk
5 of 38 runs / wk
Where it breaks
About 1 in 6 loads was opened again for correction within the hour.
Two PDF readers are in use for the same job.
Proposed agent
Load Reader · Reads emailed load paperwork and lays it out in the order the transport system asks for it.
Stays with people: Typing the load into the transport system.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
S04 · OperationsCustomer status update31 runs / wk · 4.7 h / wk ⌄
31 / week124 / month
9 min / run4.7 h / week · 18.6 h / month
3 copies / run93 copies / week
Observed Observed runs and median minutes; month = 4 working weeks.
Steps observed
findPull the day's loads for the customerTransport system
prepareLay them out in a spreadsheetExcel
sendPaste into an email and sendOutlook
Systems touched
Excel · Outlook · Transport system
Who does it
5 of 31 runs / wk
5 of 31 runs / wk
5 of 31 runs / wk
8 of 31 runs / wk
8 of 31 runs / wk
Where it breaks
Built from scratch each time; no template was seen in use.
Proposed agent
Status Writer · Drafts each customer's status update from the transport system.
Stays with people: Checking the draft and sending it.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Observed Observed runs and median minutes; month = 4 working weeks.
Steps observed
findRead the carrier's insurance and tax documentsPDF reader
prepareTick the setup checklistExcel
enterCreate the carrier in the transport systemTransport system
enterCreate logins on the tracking sitesCarrier tracking sites
Systems touched
Carrier tracking sites · Excel · PDF reader · Transport system
Who does it
2 of 2 runs / wk
Where it breaks
Only Luis Moreno was seen doing this. Two setups waited while he was out during the window.
The checklist lives in his own spreadsheet.
Proposed agent
Carrier Setup Checker · Reads a new carrier's documents and checks them against the setup checklist.
Stays with people: Creating the carrier in the transport system and on the tracking sites.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
automatededge
Edgerton / Assessment
The proposed agents
One agent per job.
An agent is suggested for a procedure when it repeats every week, part of it is finding and gathering information, and that information lives in a system we can connect. The agent does the finding and preparing. A person still makes the decision and makes any change. Procedures done by the same people from the same systems share one agent.
A1
Operations · proposed read-only agent
Shipment Watch
Checks every open shipment and lists the ones that need attention.
Reads
Carrier tracking sitesBuilt with you
Transport systemBuilt with you
Produces in Switchboard
A shipment status list each morning and on request, late or stalled loads first.
Stays with people
Deciding what to do about a late load; sending the customer update.
One connection does most of the work: six of the ten agents need the transport system.
System
What it holds
Connection status
Needed by
Microsoft 365
Email, calendar, Excel, Teams, files
Standard connectionA connection we already support.
8 agents
Transport system
Quotes, loads, dispatch, status
Built with youNot a standard connection today. Scoped and built as a new integration. Six of the ten agents need it.
6 agents
QuickBooks
Invoices, payments, the books
Exploring nextNot available as a standard connection today. Timing confirmed in the proposal.
3 agents
Carrier tracking sites
Shipment status
Built with youThree trackers in daily use. Two look straightforward; one older site needs checking first.
1 agents
Carrier rate sites
Spot rates
Built with youDepends on each site's terms and access. Checked before we commit.
1 agents
What each agent would need to read. Access, licensing and permissions are confirmed in the proposal.
41 programs in use ·28 on the official list ·13 not on the list ObservedFrom you
How the system learns the business.
An agent is only useful if it knows how Northwind works. The assessment is where that starts.
1 / Connect
Connect
We connect the systems the agents need to read, with the access you agree.
Microsoft 365
The transport system
Carrier tracking and rate sites
QuickBooks, when available
2 / Create the skills and context
Create the skills and context
We write down how each procedure is done and the business facts an agent needs, then check them with the people who do the work.
One skill for each of the 12 procedures in the catalogue: its steps, its systems, and what a good result looks like
Context: customers, carriers, lanes and the rate spreadsheet
The carrier setup steps, written down for the first time, so they no longer sit with Luis Moreno alone
3 / Train
Train
We show each team its agents in Switchboard and how to make new ones by asking. We adjust the skills as people use them.
A session per team: Sales, Operations, Finance, Owners
Each team makes one agent of its own
Agents run on EdgeKeeper, the dedicated server we manage
automatededge
Edgerton / Assessment
Estimates / the business case
Time back, with the method visible.
Estimated time is capacity your team gets back, not guaranteed cash savings.
Today Observed62.4 h / wk
Agents could take Estimate27–39 h / wk
Across 48 working weeks Estimate1,280–1,880 h / year
Agent
Today h/wk
Could take h/wk
Year hours
Shipment Watch
6.4
3.8–5.1
180–250
Status Writer
4.7
2.8–3.7
130–180
Quote Prep
14.9
5.7–8.7
270–420
Load Reader
7
2.1–3.5
100–170
Books Checker
10.3
3.1–5.2
150–250
Approvals Queue
2.7
Not sized
Not sized
Reply Drafts
7.5
4.5–6
220–290
Collections List
3.7
2.2–3
110–140
Owner's Brief
3.6
2.2–2.9
100–140
Carrier Setup Checker
1.5
0.4–0.8
20–40
Total
62.4
27–39
1,280–1,880
Estimate Value of time, not cash savings or ROI
Current procedure time: $135,000 / year
Proposed agent time back: $58,000–$85,000 / year
All figures above use $45 an hour, a placeholder loaded hourly cost. Change it to your own rate. The proposal sets this against build and operating cost.
Where the estimated time sits.
Estimate
Team ranges below sum the rounded ranges on each person’s card; small differences from the company range are rounding.
Sales
10.7–15.5 h / wk
Operations
8.7–11.9 h / wk
Finance
5.5–8.2 h / wk
Owners
2.2–2.8 h / wk
The method
For each procedure, multiply the runs a week by the typical minutes a run. That gives hours a week today.
Classify each procedure by its last step. Read and report: the result is an update or reply a person sends. Read, then enter: the result is typed into a system. Decide: the result is an approval.
Assume an agent takes 60% to 80% of a read-and-report procedure and 30% to 50% of a read-then-enter procedure. Decide procedures get no hours. The rest stays with a person: checking, deciding, entering and sending.
Multiply by 48 working weeks for a year, and by $45 an hour for a value. Both are placeholders you can change.
Not counted
Load approval (Approvals Queue): the gain is timing, not time.
441 hand copies a week that happen outside the named procedures.
Time lost to constant window changes. It is real, but an agent does not fix it directly.
The entering and sending that stays with people: about 23 to 36 hours a week. Removing it means a build that writes to your systems, scoped with you and a business case.
Any cost. This is the value of time, not a return on investment. The proposal sets it against the cost to build and run.
automatededge
Edgerton / Assessment
What happens next
Check the work together.
1 / NEXT
Walk through this report together
We check the procedures and the numbers with the people who do the work.
2 / NEXT
Proposal
Connections, agents, price and date, with the estimated time set against the cost.
3 / NEXT
Decide
Go ahead, start smaller, or stop here. The report is yours to keep either way.
How we measured
10 business days across 34 computers. Workflow: programs, window titles, active time and screen context. No audio. Staff told in writing before anything ran.
The measurement data is Northwind's. It is deleted five business days after this report is delivered.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Individual work patterns
People behind the process.
Choose a person to see their work, related machines and procedures, and the basis for any time estimate.
33 of 33 people
Person record From you
Aisha Patel
Account Executive · Sales
Active / day Observed6.5 h
Window changes / day Observed144
Quiet stretch Observed4 min
Usual hours Observed
8:30am to 4:30pm
After-hours activity Observed
3%
Meetings / week Observed
7 h
Procedure time / week Observed
2.6 h
Programs / active time Observed
Outlook
33%
Excel
26%
Transport system
19%
Chrome
9%
Teams
4%
PDF reader
9%
Procedures / this person’s runs Observed
6 of 47 runs / wk
6 of 90 runs / wk
6 of 34 runs / wk
Machines Observed
Agents that could help Estimate
Quote Prep · Gathers everything a rep needs to price a quote.
Reply Drafts · Drafts answers to customer order and delivery questions from what the transport system already knows.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine context
A closer look at each machine.
Choose a machine to see its assigned person, activity, applications and health context.
34 of 34 machines
Machine record Observed
NW-SAL-01
Desktop · Windows 11 Pro · Main office
Active / day Observed6.5 h
Idle share Observed19%
After-hours share Observed3%
Used by From you
Usual hours Observed
8:30am to 4:30pm
Programs in use Observed
9
Health score Observed
97
Top programs Observed
Outlook · Excel · Transport system
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Complete record appendix
People and machines.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result. All supplied records appear here, independent of the selected view or search.
People
Person record / Appendix From you
Aisha Patel
Account Executive · Sales
Active / day Observed6.5 h
Window changes / day Observed144
Quiet stretch Observed4 min
Usual hours Observed
8:30am to 4:30pm
After-hours activity Observed
3%
Meetings / week Observed
7 h
Procedure time / week Observed
2.6 h
Programs / active time Observed
Outlook
33%
Excel
26%
Transport system
19%
Chrome
9%
Teams
4%
PDF reader
9%
Procedures / this person’s runs Observed
6 of 47 runs / wk
6 of 90 runs / wk
6 of 34 runs / wk
Machines Observed
Agents that could help Estimate
Quote Prep · Gathers everything a rep needs to price a quote.
Reply Drafts · Drafts answers to customer order and delivery questions from what the transport system already knows.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machines
Machine record / Appendix Observed
NW-SAL-01
Desktop · Windows 11 Pro · Main office
Active / day Observed6.5 h
Idle share Observed19%
After-hours share Observed3%
Used by From you
Usual hours Observed
8:30am to 4:30pm
Programs in use Observed
9
Health score Observed
97
Top programs Observed
Outlook · Excel · Transport system
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-SAL-02
Desktop · Windows 11 Pro · Main office
Active / day Observed7.5 h
Idle share Observed18%
After-hours share Observed3%
Used by From you
Usual hours Observed
8am to 5pm
Programs in use Observed
12
Health score Observed
96
Top programs Observed
Outlook · Excel · Transport system
Programs outside official list ObservedFrom you
A free screen-capture tool
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
1 program not on Northwind's official list: A free screen-capture tool.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-SAL-03
Desktop · Windows 11 Pro · Main office
Active / day Observed8.1 h
Idle share Observed22%
After-hours share Observed5%
Used by From you
Usual hours Observed
8am to 5pm
Programs in use Observed
11
Health score Observed
89
Top programs Observed
Outlook · Excel · Transport system
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches warnbackups goodservices good
Risks / review needed Review needed
Security updates waiting more than 30 days.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-SAL-04
Desktop · Windows 11 Pro · Main office
Active / day Observed7.7 h
Idle share Observed15%
After-hours share Observed3%
Used by From you
Usual hours Observed
8:45am to 5:45pm
Programs in use Observed
10
Health score Observed
96
Top programs Observed
Outlook · Excel · Transport system
Programs outside official list ObservedFrom you
A second PDF editor
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
1 program not on Northwind's official list: A second PDF editor.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-SAL-05
Desktop · Windows 11 Pro · Main office
Active / day Observed7.9 h
Idle share Observed16%
After-hours share Observed1%
Used by From you
Usual hours Observed
8:15am to 4:30pm
Programs in use Observed
12
Health score Observed
100
Top programs Observed
Outlook · Excel · Transport system
Programs outside official list ObservedFrom you
A personal password manager
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
1 program not on Northwind's official list: A personal password manager.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-SAL-06
Desktop · Windows 11 Pro · Main office
Active / day Observed7.4 h
Idle share Observed16%
After-hours share Observed2%
Used by From you
Usual hours Observed
8:15am to 4:30pm
Programs in use Observed
8
Health score Observed
91
Top programs Observed
Outlook · Excel · Transport system
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices warn
Risks / review needed Review needed
The antivirus service stopped twice during the window.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-SAL-07
Desktop · Windows 11 Pro · Main office
Active / day Observed7.9 h
Idle share Observed19%
After-hours share Observed3%
Used by From you
Usual hours Observed
8:15am to 5pm
Programs in use Observed
11
Health score Observed
97
Top programs Observed
Outlook · Excel · Transport system
Programs outside official list ObservedFrom you
A browser extension for rate lookups
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
1 program not on Northwind's official list: A browser extension for rate lookups.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-SAL-08
Desktop · Windows 11 Pro · Main office
Active / day Observed7.9 h
Idle share Observed19%
After-hours share Observed3%
Used by From you
Usual hours Observed
8am to 5:45pm
Programs in use Observed
8
Health score Observed
100
Top programs Observed
Outlook · Excel · Transport system
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-SAL-09
Desktop · Windows 11 Pro · Main office
Active / day Observed6.5 h
Idle share Observed10%
After-hours share Observed3%
Used by From you
Usual hours Observed
8:30am to 4:30pm
Programs in use Observed
12
Health score Observed
100
Top programs Observed
Outlook · Excel · Transport system
Programs outside official list ObservedFrom you
A desktop sticky-notes app
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
1 program not on Northwind's official list: A desktop sticky-notes app.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-SAL-10
Desktop · Windows 11 Pro · Main office
Active / day Observed8.1 h
Idle share Observed15%
After-hours share Observed1%
Used by From you
Usual hours Observed
8:15am to 5:45pm
Programs in use Observed
9
Health score Observed
97
Top programs Observed
Outlook · Excel · Transport system
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-SAL-11
Desktop · Windows 10 Pro · Main office
Active / day Observed7.6 h
Idle share Observed18%
After-hours share Observed5%
Used by From you
Usual hours Observed
8:15am to 5pm
Programs in use Observed
8
Health score Observed
72
Top programs Observed
Transport system · Outlook · Excel
Programs outside official list ObservedFrom you
A personal chat app
Health domains Observed
disk goodperformance goodpatches criticalbackups goodservices good
Risks / review needed Review needed
Runs Windows 10. Standard support ended in October 2025; check whether it is covered by extended security updates, or plan the upgrade.
1 program not on Northwind's official list: A personal chat app.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-SAL-12
Desktop · Windows 11 Pro · Main office
Active / day Observed6.9 h
Idle share Observed17%
After-hours share Observed4%
Used by From you
Usual hours Observed
8am to 4:30pm
Programs in use Observed
12
Health score Observed
Unknown
Top programs Observed
Transport system · Outlook · Excel
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk unknownperformance unknownpatches unknownbackups unknownservices unknown
The health check was not switched on for this computer.
Risks / review needed Review needed
No specific risk recorded.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-OPS-01
Desktop · Windows 11 Pro · Main office
Active / day Observed7.1 h
Idle share Observed21%
After-hours share Observed4%
Used by From you
Usual hours Observed
7:30am to 5:15pm
Programs in use Observed
8
Health score Observed
99
Top programs Observed
Transport system · Outlook · Excel
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-OPS-02
Desktop · Windows 11 Pro · Main office
Active / day Observed8.1 h
Idle share Observed22%
After-hours share Observed8%
Used by From you
Usual hours Observed
6:45am to 5:45pm
Programs in use Observed
10
Health score Observed
87
Top programs Observed
Transport system · Excel · Carrier tracking sites
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance warnpatches goodbackups goodservices good
Risks / review needed Review needed
Memory is full for much of the day; the transport system is slow to respond.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-OPS-03
Desktop · Windows 11 Pro · Main office
Active / day Observed7.9 h
Idle share Observed22%
After-hours share Observed2%
Used by From you
Usual hours Observed
7am to 5:15pm
Programs in use Observed
8
Health score Observed
97
Top programs Observed
Transport system · Outlook · Excel
Programs outside official list ObservedFrom you
A second PDF editor
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
1 program not on Northwind's official list: A second PDF editor.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-OPS-04
Desktop · Windows 11 Pro · Main office
Active / day Observed7.1 h
Idle share Observed22%
After-hours share Observed10%
Used by From you
Usual hours Observed
7am to 5:45pm
Programs in use Observed
8
Health score Observed
74
Top programs Observed
Transport system · Outlook · Carrier tracking sites
Programs outside official list ObservedFrom you
A browser-based shipment tracker
Health domains Observed
disk criticalperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
Less than 8% disk space left.
1 program not on Northwind's official list: A browser-based shipment tracker.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-OPS-05
Desktop · Windows 11 Pro · Main office
Active / day Observed6.6 h
Idle share Observed12%
After-hours share Observed2%
Used by From you
Usual hours Observed
7am to 5:45pm
Programs in use Observed
11
Health score Observed
96
Top programs Observed
Transport system · Outlook · Carrier tracking sites
Programs outside official list ObservedFrom you
A personal file-sync app
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
1 program not on Northwind's official list: A personal file-sync app.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-OPS-06
Desktop · Windows 11 Pro · Main office
Active / day Observed7.6 h
Idle share Observed14%
After-hours share Observed3%
Used by From you
Usual hours Observed
7am to 5:15pm
Programs in use Observed
13
Health score Observed
99
Top programs Observed
Transport system · Carrier tracking sites · Excel
Programs outside official list ObservedFrom you
A browser-based shipment tracker
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
1 program not on Northwind's official list: A browser-based shipment tracker.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-OPS-07
Desktop · Windows 11 Pro · Main office
Active / day Observed8 h
Idle share Observed17%
After-hours share Observed5%
Used by From you
Usual hours Observed
7:15am to 6:30pm
Programs in use Observed
8
Health score Observed
91
Top programs Observed
Transport system · Carrier tracking sites · Excel
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches warnbackups goodservices good
Risks / review needed Review needed
Security updates waiting more than 30 days.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-OPS-08
Desktop · Windows 11 Pro · Main office
Active / day Observed7.3 h
Idle share Observed9%
After-hours share Observed8%
Used by From you
Usual hours Observed
7:15am to 5:15pm
Programs in use Observed
12
Health score Observed
99
Top programs Observed
Transport system · Outlook · Carrier tracking sites
Programs outside official list ObservedFrom you
A free file converter
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
1 program not on Northwind's official list: A free file converter.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-OPS-09
Desktop · Windows 11 Pro · Main office
Active / day Observed6.5 h
Idle share Observed10%
After-hours share Observed10%
Used by From you
Usual hours Observed
6:45am to 6pm
Programs in use Observed
13
Health score Observed
100
Top programs Observed
Transport system · Outlook · Carrier tracking sites
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-OPS-10
Desktop · Windows 11 Pro · Main office
Active / day Observed7.4 h
Idle share Observed20%
After-hours share Observed8%
Used by From you
Usual hours Observed
6:45am to 5:45pm
Programs in use Observed
8
Health score Observed
Unknown
Top programs Observed
Transport system · Carrier tracking sites · Outlook
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk unknownperformance unknownpatches unknownbackups unknownservices unknown
The health check was not switched on for this computer.
Risks / review needed Review needed
No specific risk recorded.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-FIN-01
Desktop · Windows 11 Pro · Main office
Active / day Observed7 h
Idle share Observed17%
After-hours share Observed3%
Used by From you
Usual hours Observed
8am to 4:45pm
Programs in use Observed
12
Health score Observed
98
Top programs Observed
Excel · QuickBooks · Outlook
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-FIN-02
Desktop · Windows 11 Pro · Main office
Active / day Observed6.9 h
Idle share Observed16%
After-hours share Observed4%
Used by From you
Usual hours Observed
8:15am to 4:30pm
Programs in use Observed
13
Health score Observed
98
Top programs Observed
QuickBooks · Excel · Outlook
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-FIN-03
Desktop · Windows 11 Pro · Main office
Active / day Observed6.6 h
Idle share Observed19%
After-hours share Observed4%
Used by From you
Usual hours Observed
8am to 4pm
Programs in use Observed
13
Health score Observed
97
Top programs Observed
QuickBooks · Excel · Outlook
Programs outside official list ObservedFrom you
A free spreadsheet add-in
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
1 program not on Northwind's official list: A free spreadsheet add-in.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-FIN-04
Desktop · Windows 11 Pro · Main office
Active / day Observed8 h
Idle share Observed18%
After-hours share Observed5%
Used by From you
Usual hours Observed
8:30am to 5:15pm
Programs in use Observed
11
Health score Observed
98
Top programs Observed
QuickBooks · Excel · Outlook
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-FIN-05
Desktop · Windows 11 Pro · Main office
Active / day Observed8.1 h
Idle share Observed8%
After-hours share Observed2%
Used by From you
Usual hours Observed
8:30am to 4:30pm
Programs in use Observed
9
Health score Observed
96
Top programs Observed
QuickBooks · Excel · Outlook
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-FIN-06
Desktop · Windows 10 Pro · Main office
Active / day Observed7.2 h
Idle share Observed21%
After-hours share Observed5%
Used by From you
Usual hours Observed
8am to 4:45pm
Programs in use Observed
12
Health score Observed
73
Top programs Observed
QuickBooks · Excel · Outlook
Programs outside official list ObservedFrom you
A personal note-taking app
Health domains Observed
disk goodperformance goodpatches criticalbackups goodservices good
Risks / review needed Review needed
Runs Windows 10. Standard support ended in October 2025; check whether it is covered by extended security updates, or plan the upgrade.
1 program not on Northwind's official list: A personal note-taking app.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-FIN-07
Desktop · Windows 11 Pro · Main office
Active / day Observed6.9 h
Idle share Observed17%
After-hours share Observed5%
Used by From you
Usual hours Observed
8am to 4:45pm
Programs in use Observed
12
Health score Observed
98
Top programs Observed
QuickBooks · Excel · Outlook
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-MGT-01
Desktop · Windows 11 Pro · Main office
Active / day Observed7.1 h
Idle share Observed22%
After-hours share Observed5%
Used by From you
Usual hours Observed
7:30am to 5:30pm
Programs in use Observed
11
Health score Observed
100
Top programs Observed
Outlook · Teams · Chrome
Programs outside official list ObservedFrom you
A remote-access app
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
1 program not on Northwind's official list: A remote-access app.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-MGT-02
Desktop · Windows 11 Pro · Main office
Active / day Observed7.8 h
Idle share Observed8%
After-hours share Observed12%
Used by From you
Usual hours Observed
8am to 6:15pm
Programs in use Observed
12
Health score Observed
100
Top programs Observed
Outlook · Chrome · Excel
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-MGT-03
Desktop · Windows 11 Pro · Main office
Active / day Observed7.7 h
Idle share Observed20%
After-hours share Observed4%
Used by From you
Usual hours Observed
7:30am to 5:30pm
Programs in use Observed
8
Health score Observed
100
Top programs Observed
Outlook · Teams · Chrome
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-MGT-04
Desktop · Windows 11 Pro · Main office
Active / day Observed7.9 h
Idle share Observed9%
After-hours share Observed3%
Used by From you
Usual hours Observed
7:30am to 6:15pm
Programs in use Observed
9
Health score Observed
97
Top programs Observed
Outlook · Teams · Chrome
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
NW-MGT-05
Laptop · Windows 11 Pro · Main office
Active / day Observed1.6 h
Idle share Observed10%
After-hours share Observed71%
Used by From you
Usual hours Observed
evenings and weekends
Programs in use Observed
12
Health score Observed
82
Top programs Observed
Outlook · Excel · Chrome
Programs outside official list ObservedFrom you
A third shipment tracker
Health domains Observed
disk goodperformance goodpatches warnbackups warnservices good
Risks / review needed Review needed
Security updates waiting more than 30 days.
No recent backup seen on this laptop.
1 program not on Northwind's official list: A third shipment tracker.
Sample report. Northwind Distribution Co. is a fictional company and every figure here is example data, not a client result.
Your business. Your evidence.
Find out where your team's time goes.
Edgerton measures the work you agree to assess. You keep the findings and decide what to build. A proposal compares the estimated benefit with the actual build and operating costs.