CPA firm sample report: where the time goes, and the agents that could give some of it back
Hartwell & Meyer's 24 measured people spend about 66 hours a week, off-season, on 10 repeated procedures that mostly move client information from one program to another. 10 read-only agents could take an estimated 24 to 36 of those hours.
Assessment window10 business daysObserved
Sample scope25 people · 24 measured · 24 machines · 4 teamsSites: Main officeObserved
Prepared byAutomated Edge
Not measured: One seasonal preparer works from home in tax season and was not part of this off-season measurement.
66 h/wkspent on 10 repeated procedures todayObserved
24 to 36 h/wk10 agents could take, by reading and preparingEstimate
1,428/wktimes information is copied by hand between programsObserved
automatededge
Edgerton / Assessment
The current picture
Where things stand now.
Nobody here is doing a bad job. The programs do not talk to each other, so people carry the information between them.
F1Observed
People are the connection between the programs.
Client information is copied by hand from one program to another 1,428 times a week.
Copy-and-paste events between programs, counted across 24 computers: how many, and from which program to which.Explore the record ↗
F2Observed
Preparers rarely get a long stretch, even off-season.
A typical uninterrupted stretch for the Tax team is 8 minutes. Across the firm, people change windows about 118 times a day.
Two partners sign off about 40 returns a week, taken in the order the emails arrived rather than by due date.
Review requests and sign-offs by time of day, on two computers.Explore the record ↗
F8ObservedFrom you
A few programs nobody signed off on.
5 programs in use are not on the firm's official list, including a free PDF editor on three computers. One computer still runs Windows 10.
Programs seen in use, compared with the list the firm gave us; operating system per computer.Explore the record ↗
Share of active time.
Observed
Email and messaging
29%
Spreadsheets and documents
27%
Tax software
17%
QuickBooks Online
11%
Client portal
8%
Document management
4%
Websites
2%
Practice management
2%
Share of active time across all 24 computers.
Where information is copied by hand.
Observed
1,428 copies a week. The biggest flow is figures read from PDFs and typed into the tax software: 570 a week, off-season. Spreadsheets sit in the middle of most of the rest.
PDF reader → Tax software570 / wk
Excel → Outlook355 / wk
Excel → QuickBooks Online165 / wk
Excel → Document management120 / wk
Tax software → Excel70 / wk
Outlook → Excel60 / wk
Word → Outlook48 / wk
Outlook → Practice management40 / wk
1,328 inside named procedures; 100 outside them.
automatededge
Edgerton / Assessment
Who does the work
Teams. Different rhythms.
Shown by team and by person. Person records describe the work, not the person: the aim is to fix procedures, not to score people.
The strips show relative activity by hour, not contracted hours. 0 to 1, where 1 is that team's busiest hour. Observed
Partners
4 people · 4 machines Observed
Review, sign-off and client relationships. Long days, spread thin: review work is squeezed between client calls.
7am5pm
Tax
9 people · 9 machines Observed
Preparing returns. A steady preparer's day, busiest mid-morning and mid-afternoon.
7am5pm
Bookkeeping
6 people · 6 machines Observed
Monthly books for client accounting services. Front-loaded: most of the categorization is done before lunch.
7am5pm
Admin
5 people · 5 machines Observed
Client follow-up, letters and the front desk. Busy from the moment the doors open; the morning starts with the missing-documents list.
7am5pm
automatededge
Edgerton / Assessment
Your procedures
Name the repeated work.
These are the recurring jobs counted in the assessment. Shared procedures are counted once; each person's share appears inside the record.
10 procedures · 66 hours a week · 264 hours a month Observed
Observed Observed runs and median minutes; month = 4 working weeks.
Steps observed
findOpen last year's letterDocument management
prepareUpdate dates, fees and servicesWord
sendSend it for signatureOutlook
Systems touched
Document management · Outlook · Word
Who does it
4 of 12 runs / wk
8 of 12 runs / wk
Where it breaks
Letters start from last year's copy, so old fees were caught on review twice in the window.
Proposed agent
Letter Drafts · Drafts next year's engagement letter from this year's, with the dates and fee changes marked.
Stays with people: Approving the terms and sending for signature.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
S09 · PartnersPartner review and sign-off40 runs / wk · 6.7 h / wk ⌄
40 / week160 / month
10 min / run6.7 h / week · 26.7 h / month
0 copies / run0 copies / week
Observed Observed runs and median minutes; month = 4 working weeks.
Steps observed
findRead the review requestOutlook
findOpen the returnTax software
decideSign off or send back notesTax software
Systems touched
Outlook · Tax software
Who does it
20 of 40 runs / wk
20 of 40 runs / wk
Where it breaks
Requests are worked in inbox order, not by due date.
Review notes go back by email and are re-typed into the return by the preparer.
Proposed agent
Review Queue · Keeps one list of returns waiting for partner review, ordered by due date.
Stays with people: Every sign-off.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
S10 · AdminWeekly return status board5 runs / wk · 2.1 h / wk ⌄
5 / week20 / month
25 min / run2.1 h / week · 8.3 h / month
6 copies / run30 copies / week
Observed Observed runs and median minutes; month = 4 working weeks.
Steps observed
findCollect status updates from staff emailsOutlook
prepareUpdate the status spreadsheetExcel
sendEmail the board to the partnersOutlook
Systems touched
Excel · Outlook
Who does it
5 of 5 runs / wk
Where it breaks
Built from emails and hallway updates; the tax software already holds most of it.
Proposed agent
Status Board · Builds the weekly return status board from the tax software instead of from emails.
Stays with people: Checking it and sending it.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
automatededge
Edgerton / Assessment
The proposed agents
One agent per job.
An agent is suggested for a procedure when it repeats every week, part of it is finding and gathering information, and that information lives in a system we can connect. The agent does the finding and preparing. A person still makes the decision and makes any change. Procedures done by the same people from the same systems share one agent.
A1
Admin · proposed read-only agent
Document Chaser
Works out which documents each client still owes, from what has actually arrived.
Reads
Client portalBuilt with you
Microsoft 365Standard connection
Produces in Switchboard
A daily missing-items list per client, with a drafted reminder for each one still outstanding.
One connection does most of the work: 5 of the 10 agents need the tax software.
System
What it holds
Connection status
Needed by
Microsoft 365
Email, Excel, Word, Teams, files
Standard connectionA connection we already support.
6 agents
Tax software
Returns, e-file status, review notes
Built with youNot a standard connection today. Scoped and built as a new integration, using the vendor's supported access.
5 agents
Client portal
Documents clients upload
Built with youNot a standard connection today. Depends on the portal's supported access.
2 agents
QuickBooks Online
Client books
Exploring nextNot available as a standard connection today. Timing confirmed in the proposal.
2 agents
Document management
Workpapers, letters, client files
Built with youNot a standard connection today. Scoped with you.
2 agents
What each agent would need to read. Access, licensing and permissions are confirmed in the proposal.
27 programs in use ·22 on the official list ·5 not on the list ObservedFrom you
How the system learns the business.
An agent is only useful if it knows how Hartwell & Meyer works. The assessment is where that starts.
1 / Connect
Connect
We connect the systems the agents need to read, with the access you agree.
Microsoft 365
The tax software
The client portal
The document management system
QuickBooks Online, when available
2 / Create the skills and context
Create the skills and context
We write down how each procedure is done and the business facts an agent needs, then check them with the people who do the work.
One skill for each of the 10 procedures in the catalogue
Context: clients, entity types, engagement terms and the firm's naming convention
The review checklist partners use, written down so the Review Queue shows what each return still needs
3 / Train
Train
We show each team its agents in Switchboard and how to make new ones by asking. We adjust the skills as people use them.
A session per team: Partners, Tax, Bookkeeping, Admin
Set up before tax season, so agents are in use from the first week
Agents run on EdgeKeeper, the dedicated server we manage
automatededge
Edgerton / Assessment
Estimates / the business case
Time back, with the method visible.
Estimated time is capacity your team gets back, not guaranteed cash savings.
Today Observed66 h / wk
Agents could take Estimate24–36 h / wk
Across 48 working weeks Estimate1,170–1,770 h / year
Agent
Today h/wk
Could take h/wk
Year hours
Document Chaser
8
4.8–6.4
230–310
Source Document Reader
11.1
3.3–5.5
160–270
Filing Assistant
5
1.5–2.5
70–120
E-file Tracker
2.3
0.7–1.2
30–60
Status Answers
7
4.2–5.6
200–270
Categorization Drafts
18.3
5.5–9.2
260–440
Package Prep
2.5
1.5–2
70–100
Letter Drafts
3
1.8–2.4
90–120
Review Queue
6.7
Not sized
Not sized
Status Board
2.1
1.2–1.7
60–80
Total
66
24–36
1,170–1,770
Estimate Value of time, not cash savings or ROI
Current procedure time: $143,000 / year
Proposed agent time back: $53,000–$80,000 / year
All figures above use $45 an hour, a placeholder loaded hourly cost. Change it to your own rate. The proposal sets this against build and operating cost.
Where the estimated time sits.
Estimate
Team ranges below sum the rounded ranges on each person’s card; small differences from the company range are rounding.
Partners
0.8–1.0 h / wk
Tax
6.1–10.0 h / wk
Bookkeeping
7.0–11.1 h / wk
Admin
10.7–14.4 h / wk
The method
For each procedure, multiply the runs a week by the typical minutes a run. That gives hours a week today.
Classify each procedure by its last step. Read and report: the result is an update or reply a person sends. Read, then enter: the result is typed into a system. Decide: the result is an approval.
Assume an agent takes 60% to 80% of a read-and-report procedure and 30% to 50% of a read-then-enter procedure. Decide procedures get no hours. The rest stays with a person: checking, deciding, entering and sending.
Multiply by 48 working weeks for a year, and by $45 an hour for a value. Both are placeholders you can change.
Not counted
Review Queue: the gain is timing, not time.
100 hand copies a week that happen outside the named procedures.
Time lost to constant window changes. It is real, but an agent does not fix it directly.
The entering and sending that stays with people: about 30 to 42 hours a week. Removing it means a build that writes to your systems, scoped with you and a business case.
Any cost. This is the value of time, not a return on investment. The proposal sets it against the cost to build and run.
automatededge
Edgerton / Assessment
What happens next
Check the work together.
1 / NEXT
Walk through this report together
We check the procedures and the numbers with the people who do the work.
2 / NEXT
Proposal
Connections, agents, price and date, with the estimated time set against the cost.
3 / NEXT
Decide
Go ahead, start smaller, or stop here. The report is yours to keep either way.
How we measured
10 business days across 24 computers. Workflow: programs, window titles, active time and screen context. No audio. Staff told in writing before anything ran.
Not measured: One seasonal preparer works from home in tax season and was not part of this off-season measurement.
The measurement data is Hartwell & Meyer's. It is deleted five business days after this report is delivered.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Individual work patterns
People behind the process.
Choose a person to see their work, related machines and procedures, and the basis for any time estimate.
24 of 24 people
Person record From you
Margaret Hartwell
Managing Partner · Partners · Main office
Active / day Observed8.2 h
Window changes / day Observed148
Quiet stretch Observed8 min
Usual hours Observed
8am to 6:30pm
After-hours activity Observed
13%
Meetings / week Observed
11 h
Procedure time / week Observed
3.9 h
Programs / active time Observed
Outlook
32%
Tax software
28%
Excel
16%
Document management
8%
Teams
10%
PDF reader
6%
Procedures / this person’s runs Observed
6 of 70 runs / wk
20 of 40 runs / wk
Machines Observed
Agents that could help Estimate
Status Answers · Drafts the answer to a client's "where's my return?" from the return's actual status.
Review Queue · Keeps one list of returns waiting for partner review, ordered by due date.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine context
A closer look at each machine.
Choose a machine to see its assigned person, activity, applications and health context.
24 of 24 machines
Machine record Observed
HM-PTR-01
Desktop · Windows 11 Pro · Main office
Active / day Observed8.2 h
Idle share Observed14%
After-hours share Observed13%
Used by From you
Usual hours Observed
8am to 6:30pm
Programs in use Observed
11
Health score Observed
91
Top programs Observed
Outlook · Tax software · Excel
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches warnbackups goodservices good
Risks / review needed Review needed
Security updates waiting more than 30 days.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Complete record appendix
People and machines.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result. All supplied records appear here, independent of the selected view or search.
People
Person record / Appendix From you
Margaret Hartwell
Managing Partner · Partners · Main office
Active / day Observed8.2 h
Window changes / day Observed148
Quiet stretch Observed8 min
Usual hours Observed
8am to 6:30pm
After-hours activity Observed
13%
Meetings / week Observed
11 h
Procedure time / week Observed
3.9 h
Programs / active time Observed
Outlook
32%
Tax software
28%
Excel
16%
Document management
8%
Teams
10%
PDF reader
6%
Procedures / this person’s runs Observed
6 of 70 runs / wk
20 of 40 runs / wk
Machines Observed
Agents that could help Estimate
Status Answers · Drafts the answer to a client's "where's my return?" from the return's actual status.
Review Queue · Keeps one list of returns waiting for partner review, ordered by due date.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machines
Machine record / Appendix Observed
HM-PTR-01
Desktop · Windows 11 Pro · Main office
Active / day Observed8.2 h
Idle share Observed14%
After-hours share Observed13%
Used by From you
Usual hours Observed
8am to 6:30pm
Programs in use Observed
11
Health score Observed
91
Top programs Observed
Outlook · Tax software · Excel
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches warnbackups goodservices good
Risks / review needed Review needed
Security updates waiting more than 30 days.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-PTR-02
Desktop · Windows 11 Pro · Main office
Active / day Observed8.1 h
Idle share Observed14%
After-hours share Observed13%
Used by From you
Usual hours Observed
7:30am to 5:30pm
Programs in use Observed
11
Health score Observed
98
Top programs Observed
Outlook · Tax software · Excel
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-PTR-03
Desktop · Windows 11 Pro · Main office
Active / day Observed7.5 h
Idle share Observed14%
After-hours share Observed14%
Used by From you
Usual hours Observed
7:30am to 6:30pm
Programs in use Observed
11
Health score Observed
96
Top programs Observed
Outlook · Tax software · Document management
Programs outside official list ObservedFrom you
A personal file-sync app
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
1 program not on Hartwell & Meyer's official list: A personal file-sync app.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-PTR-04
Desktop · Windows 11 Pro · Main office
Active / day Observed8 h
Idle share Observed14%
After-hours share Observed8%
Used by From you
Usual hours Observed
7:30am to 6:30pm
Programs in use Observed
11
Health score Observed
99
Top programs Observed
Outlook · Tax software · Excel
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-TAX-01
Desktop · Windows 11 Pro · Main office
Active / day Observed7.6 h
Idle share Observed14%
After-hours share Observed7%
Used by From you
Usual hours Observed
8:30am to 5pm
Programs in use Observed
11
Health score Observed
97
Top programs Observed
Tax software · Outlook · Excel
Programs outside official list ObservedFrom you
A personal note-taking app
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
1 program not on Hartwell & Meyer's official list: A personal note-taking app.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-TAX-02
Desktop · Windows 11 Pro · Main office
Active / day Observed7.9 h
Idle share Observed14%
After-hours share Observed5%
Used by From you
Usual hours Observed
8:30am to 5:30pm
Programs in use Observed
11
Health score Observed
100
Top programs Observed
Tax software · Outlook · PDF reader
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-TAX-03
Desktop · Windows 11 Pro · Main office
Active / day Observed6.9 h
Idle share Observed14%
After-hours share Observed6%
Used by From you
Usual hours Observed
8am to 5:30pm
Programs in use Observed
11
Health score Observed
98
Top programs Observed
Tax software · Excel · Outlook
Programs outside official list ObservedFrom you
A free PDF editor
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
1 program not on Hartwell & Meyer's official list: A free PDF editor.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-TAX-04
Desktop · Windows 10 Pro · Main office
Active / day Observed7.2 h
Idle share Observed14%
After-hours share Observed3%
Used by From you
Usual hours Observed
8am to 5pm
Programs in use Observed
11
Health score Observed
72
Top programs Observed
Tax software · Outlook · Excel
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches criticalbackups goodservices good
Risks / review needed Review needed
Runs Windows 10. Standard support ended in October 2025; check whether it is covered by extended security updates, or plan the upgrade.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-TAX-05
Desktop · Windows 11 Pro · Main office
Active / day Observed7.6 h
Idle share Observed14%
After-hours share Observed4%
Used by From you
Usual hours Observed
8:30am to 5pm
Programs in use Observed
11
Health score Observed
99
Top programs Observed
Tax software · Outlook · Excel
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-TAX-06
Desktop · Windows 11 Pro · Main office
Active / day Observed7.7 h
Idle share Observed14%
After-hours share Observed7%
Used by From you
Usual hours Observed
8am to 5pm
Programs in use Observed
11
Health score Observed
97
Top programs Observed
Tax software · Outlook · Excel
Programs outside official list ObservedFrom you
A free PDF editor
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
1 program not on Hartwell & Meyer's official list: A free PDF editor.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-TAX-07
Desktop · Windows 11 Pro · Main office
Active / day Observed7 h
Idle share Observed14%
After-hours share Observed5%
Used by From you
Usual hours Observed
8am to 5:30pm
Programs in use Observed
11
Health score Observed
100
Top programs Observed
Tax software · Outlook · Excel
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-TAX-08
Desktop · Windows 11 Pro · Main office
Active / day Observed7.9 h
Idle share Observed14%
After-hours share Observed2%
Used by From you
Usual hours Observed
8am to 5pm
Programs in use Observed
11
Health score Observed
98
Top programs Observed
Tax software · Outlook · Excel
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-TAX-09
Desktop · Windows 11 Pro · Main office
Active / day Observed7.3 h
Idle share Observed14%
After-hours share Observed6%
Used by From you
Usual hours Observed
8:30am to 5:30pm
Programs in use Observed
11
Health score Observed
Unknown
Top programs Observed
Tax software · Outlook · Excel
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk unknownperformance unknownpatches unknownbackups unknownservices unknown
The health check was not switched on for this computer.
Risks / review needed Review needed
No specific risk recorded.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-CAS-01
Desktop · Windows 11 Pro · Main office
Active / day Observed7.5 h
Idle share Observed14%
After-hours share Observed2%
Used by From you
Usual hours Observed
8am to 4:30pm
Programs in use Observed
11
Health score Observed
99
Top programs Observed
QuickBooks Online · Excel · Outlook
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-CAS-02
Desktop · Windows 11 Pro · Main office
Active / day Observed7.1 h
Idle share Observed14%
After-hours share Observed2%
Used by From you
Usual hours Observed
8:30am to 4:30pm
Programs in use Observed
11
Health score Observed
88
Top programs Observed
QuickBooks Online · Outlook · Excel
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk warnperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
Less than 15% disk space left; client file exports are stored locally.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-CAS-03
Desktop · Windows 11 Pro · Main office
Active / day Observed7.7 h
Idle share Observed14%
After-hours share Observed1%
Used by From you
Usual hours Observed
8:30am to 4:30pm
Programs in use Observed
11
Health score Observed
100
Top programs Observed
QuickBooks Online · Excel · Outlook
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-CAS-04
Desktop · Windows 11 Pro · Main office
Active / day Observed7.7 h
Idle share Observed14%
After-hours share Observed4%
Used by From you
Usual hours Observed
8am to 5pm
Programs in use Observed
11
Health score Observed
98
Top programs Observed
QuickBooks Online · Excel · Outlook
Programs outside official list ObservedFrom you
A free PDF editor
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
1 program not on Hartwell & Meyer's official list: A free PDF editor.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-CAS-05
Desktop · Windows 11 Pro · Main office
Active / day Observed7.4 h
Idle share Observed14%
After-hours share Observed4%
Used by From you
Usual hours Observed
8:30am to 5pm
Programs in use Observed
11
Health score Observed
96
Top programs Observed
QuickBooks Online · Excel · Outlook
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-CAS-06
Desktop · Windows 11 Pro · Main office
Active / day Observed7.3 h
Idle share Observed14%
After-hours share Observed3%
Used by From you
Usual hours Observed
8:30am to 4:30pm
Programs in use Observed
11
Health score Observed
99
Top programs Observed
QuickBooks Online · Excel · Outlook
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-ADM-01
Desktop · Windows 11 Pro · Main office
Active / day Observed7.5 h
Idle share Observed14%
After-hours share Observed3%
Used by From you
Usual hours Observed
8am to 5pm
Programs in use Observed
11
Health score Observed
97
Top programs Observed
Outlook · Word · Excel
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-ADM-02
Desktop · Windows 11 Pro · Main office
Active / day Observed7.5 h
Idle share Observed14%
After-hours share Observed3%
Used by From you
Usual hours Observed
8:30am to 5pm
Programs in use Observed
11
Health score Observed
100
Top programs Observed
Outlook · Client portal · Excel
Programs outside official list ObservedFrom you
A browser extension for screenshots
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
1 program not on Hartwell & Meyer's official list: A browser extension for screenshots.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-ADM-03
Desktop · Windows 11 Pro · Main office
Active / day Observed7.3 h
Idle share Observed14%
After-hours share Observed1%
Used by From you
Usual hours Observed
8:30am to 4:30pm
Programs in use Observed
11
Health score Observed
98
Top programs Observed
Outlook · Client portal · Word
Programs outside official list ObservedFrom you
A second PDF editor
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
1 program not on Hartwell & Meyer's official list: A second PDF editor.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-ADM-04
Desktop · Windows 11 Pro · Main office
Active / day Observed7.6 h
Idle share Observed14%
After-hours share Observed2%
Used by From you
Usual hours Observed
8am to 4:30pm
Programs in use Observed
11
Health score Observed
96
Top programs Observed
Outlook · Client portal · Word
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices good
Risks / review needed Review needed
No specific risk recorded.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
HM-ADM-05
Desktop · Windows 11 Pro · Main office
Active / day Observed7.1 h
Idle share Observed14%
After-hours share Observed3%
Used by From you
Usual hours Observed
8am to 4:30pm
Programs in use Observed
11
Health score Observed
90
Top programs Observed
Outlook · Client portal · Excel
Programs outside official list ObservedFrom you
None recorded.
Health domains Observed
disk goodperformance goodpatches goodbackups goodservices warn
Risks / review needed Review needed
The backup agent stopped twice during the window.
Sample report. Hartwell & Meyer CPAs is a fictional company and every figure here is example data, not a client result.
Your business. Your evidence.
Find out where your team's time goes.
Edgerton measures the work you agree to assess. You keep the findings and decide what to build. A proposal compares the estimated benefit with the actual build and operating costs.