Skip to content

    The Edgerton deliverable

    Calloway & Finch LLP

    Explore the company, then look closer at a person, machine or procedure. Every company and person here is fictional. Every figure is example data.
    Edgerton / Sample assessment

    Fictional sample assessment

    automatededge
    Edgerton assessment report

    Prepared for Calloway & Finch LLP From you

    Law firm sample report: where the time goes, and the agents that could give some of it back

    Calloway & Finch's 26 measured people spend about 66 hours a week on 11 repeated procedures that mostly move matter information from one program to another. 11 read-only agents could take an estimated 26 to 39 of those hours.

    Assessment window10 business daysObserved
    Sample scope26 people · 26 machines · 4 teamsSites: Main officeObserved
    Prepared byAutomated Edge

    Not measured: Laptops that attorneys take to court and to client meetings were not part of this measurement; only the office computers were.

    66 h/wkspent on 11 repeated procedures todayObserved
    26 to 39 h/wk11 agents could take, by reading and preparingEstimate
    1,449/wktimes information is copied by hand between programsObserved
    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.Cover
    automatededge
    Edgerton / Assessment

    The current picture

    Where things stand now.

    Nobody here is doing a bad job. The programs do not talk to each other, so people carry the information between them.

    F1Observed

    People are the connection between the programs.

    Matter information is copied by hand from one program to another 1,449 times a week.

    Copy-and-paste events between programs, counted across 26 computers: how many, and from which program to which.Explore the record ↗
    F2Observed

    Drafting happens in short stretches.

    A typical uninterrupted stretch for the attorneys is 9 minutes. Across the firm, people change windows about 126 times a day.

    Window changes and active time per computer.Explore the record ↗
    F3Observed

    11 repeated procedures take about 66 hours a week.

    The procedures in the catalogue add up to about 66 hours a week across 26 people.

    Runs per week multiplied by the typical minutes per run, for each procedure.Explore the record ↗
    F4Observed

    Time is written up after the work, not during it.

    Attorneys piece together their time entries from sent mail, the calendar and recent documents 50 times a week, about 11.7 hours in total, most often after 5pm.

    Time-entry sessions by time of day, on 10 computers.Explore the record ↗
    F5Observed

    Court deadlines are worked out by hand from each notice.

    Paralegals docket 45 court notices a week, counting the dates from a rules chart in a spreadsheet. 21 of them are docketed on one computer.

    Court notice emails, docket site visits and calendar entries, on 5 computers.Explore the record ↗
    F6Observed

    Conflict sheets wait in partners' inboxes.

    Intake prepares 18 conflict sheets a week and two partners clear them by reply to email. 1 in 3 was answered the next business day or later.

    Conflict sheet emails and the replies to them, by time sent.Explore the record ↗
    F7Observed

    Most drafts start from another matter's document.

    Paralegals assemble about 30 documents a week, about 10.0 hours. 2 in 3 drafts started from another matter's document rather than the firm template.

    Window titles when each draft was opened, on 7 computers.Explore the record ↗
    F8Observed From you

    A few programs nobody signed off on.

    4 programs in use are not on the firm's official list, including a free PDF editor on three computers. One computer still runs Windows 10.

    Programs seen in use, compared with the list the firm gave us; operating system per computer.Explore the record ↗

    Share of active time.

    Observed
    Documents and spreadsheets
    35%
    Email and messaging
    32%
    Practice management
    16%
    Document management
    10%
    Court sites
    3%
    E-signature
    2%
    Websites
    2%

    Share of active time across all 26 computers.

    Where information is copied by hand.

    Observed

    1,449 copies a week. Two flows lead: matter details copied from the practice management system into Word (180 a week) to assemble documents, letters and client updates, and details from email typed into the practice management system (180 a week), mostly as time entries. Filing email to matters adds 300 copies a week into the document management system.

    Practice management system → Word180 / wk
    Outlook → Practice management system180 / wk
    Document management → Word160 / wk
    Outlook → Document management150 / wk
    Practice management system → Document management150 / wk
    Excel → Practice management system135 / wk
    Practice management system → Excel105 / wk
    Document management → Practice management system100 / wk
    Excel → Outlook60 / wk
    Outlook → Word60 / wk
    Outlook → Excel45 / wk
    Word → Outlook40 / wk
    Document management → E-signature40 / wk
    PDF editor → Court e-filing and docket sites24 / wk
    Word → E-signature20 / wk

    1,309 inside named procedures; 140 outside them.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.01
    automatededge
    Edgerton / Assessment

    Who does the work

    Teams. Different rhythms.

    Shown by team and by person. Person records describe the work, not the person: the aim is to fix procedures, not to score people.

    The strips show relative activity by hour, not contracted hours. 0 to 1, where 1 is that team's busiest hour. Observed

    Attorneys

    10 people · 10 machines Observed

    Legal work, client advice and review. Drafting and email share the day; time entries are written up at the end of it.

    7am5pm

    Paralegals

    8 people · 8 machines Observed

    Docketing, document preparation, filings and matter upkeep. The morning starts with court notices; drafting and filing preparation fill the afternoon.

    7am5pm

    Intake

    3 people · 3 machines Observed

    New enquiries, conflict check prep and engagement letters. Enquiries arrive through the morning; engagement letters go out in the afternoon.

    7am5pm

    Billing & admin

    5 people · 5 machines Observed

    Prebills, billing, signatures and running the office. Steady through the month, with prebill review stacked into the first week.

    7am5pm
    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.02
    automatededge
    Edgerton / Assessment

    Your procedures

    Name the repeated work.

    These are the recurring jobs counted in the assessment. Shared procedures are counted once; each person's share appears inside the record.

    11 procedures · 66 hours a week · 264 hours a month Observed
    S01 · IntakeNew-matter intake and conflict check prep18 runs / wk · 6.6 h / wk
    18 / week72 / month
    22 min / run6.6 h / week · 26.4 h / month
    5 copies / run90 copies / week

    Observed Observed runs and median minutes; month = 4 working weeks.

    Steps observed

    1. findRead the enquiry and the call notesOutlook
    2. findSearch existing clients, matters and partiesPractice management system
    3. prepareFill in the conflict sheetExcel
    4. sendEmail the conflict sheet to the partnersOutlook

    Systems touched

    Excel · Outlook · Practice management system

    Who does it

    • 8 of 18 runs / wk
    • 5 of 18 runs / wk
    • 5 of 18 runs / wk

    Where it breaks

    • Every name on the sheet is searched one at a time, then typed into the spreadsheet.
    • The same enquiry details are typed again when the matter is opened.

    Proposed agent

    Conflict Check Prep · Searches existing clients, matters and parties for every name in a new enquiry.

    Stays with people: Checking the sheet and sending it to the partners.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    S02 · AttorneysClearing conflicts18 runs / wk · 1.8 h / wk
    18 / week72 / month
    6 min / run1.8 h / week · 7.2 h / month
    0 copies / run0 copies / week

    Observed Observed runs and median minutes; month = 4 working weeks.

    Steps observed

    1. findRead the conflict sheetOutlook
    2. findLook at the flagged namesPractice management system
    3. decideClear it or ask for more detailOutlook

    Systems touched

    Outlook · Practice management system

    Who does it

    • 9 of 18 runs / wk
    • 9 of 18 runs / wk

    Where it breaks

    • Sheets are cleared by reply to email, in inbox order.
    • 1 in 3 sheets was answered the next business day or later.

    Proposed agent

    Conflicts Queue · Keeps one list of conflict sheets waiting for a partner, oldest first.

    Stays with people: Every conflict decision.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    S03 · IntakeEngagement letters10 runs / wk · 3 h / wk
    10 / week40 / month
    18 min / run3 h / week · 12 h / month
    4 copies / run40 copies / week

    Observed Observed runs and median minutes; month = 4 working weeks.

    Steps observed

    1. findOpen the matter's intake detailsPractice management system
    2. findFind the right letter templateDocument management
    3. prepareFill in the client, scope and ratesWord
    4. sendSend it out for signatureE-signature

    Systems touched

    Document management · E-signature · Practice management system · Word

    Who does it

    • 5 of 10 runs / wk
    • 3 of 10 runs / wk
    • 2 of 10 runs / wk

    Where it breaks

    • The client's details are typed into the letter from the practice management system by hand.

    Proposed agent

    Engagement Letter Drafts · Drafts the engagement letter from the right template and the matter's intake details.

    Stays with people: Approving the terms and sending it for signature.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    S04 · ParalegalsDocketing court deadlines from notices45 runs / wk · 6.8 h / wk
    45 / week180 / month
    9 min / run6.8 h / week · 27 h / month
    3 copies / run135 copies / week

    Observed Observed runs and median minutes; month = 4 working weeks.

    Steps observed

    1. findOpen the court notice emailOutlook
    2. findCheck the docket entry on the court's siteCourt e-filing and docket sites
    3. prepareWork out the dates from the rules chartExcel
    4. enterEnter the deadlines on the matter calendarPractice management system

    Systems touched

    Court e-filing and docket sites · Excel · Outlook · Practice management system

    Who does it

    • 21 of 45 runs / wk
    • 8 of 45 runs / wk
    • 8 of 45 runs / wk
    • 4 of 45 runs / wk
    • 4 of 45 runs / wk

    Where it breaks

    • Deadlines are counted from a rules chart kept in a spreadsheet.
    • Close to half of the notices are docketed on one computer.

    Proposed agent

    Docket Watch · Reads new court notices and docket entries and proposes the deadlines each one sets.

    Stays with people: Checking every date and entering it on the calendar.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    S05 · AttorneysReconstructing time entries at day's end50 runs / wk · 11.7 h / wk
    50 / week200 / month
    14 min / run11.7 h / week · 46.7 h / month
    4 copies / run200 copies / week

    Observed Observed runs and median minutes; month = 4 working weeks.

    Steps observed

    1. findLook back through sent mail and the calendarOutlook
    2. findCheck which documents were worked onDocument management
    3. enterType the time entries and narrativesPractice management system

    Systems touched

    Document management · Outlook · Practice management system

    Who does it

    • 5 of 50 runs / wk
    • 5 of 50 runs / wk
    • 5 of 50 runs / wk
    • 5 of 50 runs / wk
    • 5 of 50 runs / wk
    • 5 of 50 runs / wk
    • 5 of 50 runs / wk
    • 5 of 50 runs / wk
    • 5 of 50 runs / wk
    • 5 of 50 runs / wk

    Where it breaks

    • Done after 5pm more often than not, from sent mail, the calendar and memory.
    • Short calls and emails are the entries that take longest to piece together.

    Proposed agent

    Time Entry Drafts · Lays out the day's emails, meetings and documents by matter, so time can be written from a list instead of from memory.

    Stays with people: Checking, editing and entering the time.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    S06 · ParalegalsMatter status updates to clients40 runs / wk · 6.7 h / wk
    40 / week160 / month
    10 min / run6.7 h / week · 26.7 h / month
    3 copies / run120 copies / week

    Observed Observed runs and median minutes; month = 4 working weeks.

    Steps observed

    1. findCheck the matter's recent activity and next datesPractice management system
    2. findOpen the latest filings and lettersDocument management
    3. prepareDraft the updateWord
    4. sendEmail it to the clientOutlook

    Systems touched

    Document management · Outlook · Practice management system · Word

    Who does it

    • 7 of 40 runs / wk
    • 6 of 40 runs / wk
    • 6 of 40 runs / wk
    • 3 of 40 runs / wk
    • 6 of 40 runs / wk
    • 3 of 40 runs / wk
    • 3 of 40 runs / wk
    • 3 of 40 runs / wk
    • 3 of 40 runs / wk

    Where it breaks

    • Each update is written from scratch, though most follow the same outline.
    • The next dates are looked up in the calendar and typed into the update.

    Proposed agent

    Status Update Drafts · Drafts a client update from the matter's recent activity, latest documents and next dates.

    Stays with people: Reading the draft and sending it.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    S07 · Billing & adminPrebill review40 runs / wk · 4.7 h / wk
    40 / week160 / month
    7 min / run4.7 h / week · 18.7 h / month
    3 copies / run120 copies / week

    Observed Observed runs and median minutes; month = 4 working weeks.

    Steps observed

    1. findRun the prebill for the matterPractice management system
    2. prepareCheck narratives and codes against the client's billing guidelinesExcel
    3. sendSend the marked-up prebill to the billing attorneyOutlook

    Systems touched

    Excel · Outlook · Practice management system

    Who does it

    • 8 of 40 runs / wk
    • 16 of 40 runs / wk
    • 16 of 40 runs / wk

    Where it breaks

    • The window included the first week of the month, when most prebills are reviewed.
    • Client billing guidelines are kept as separate files and checked by eye.

    Proposed agent

    Prebill Check · Checks each prebill's narratives and codes against the client's billing guidelines.

    Stays with people: Making the changes and sending the prebill to the billing attorney.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    S08 · ParalegalsDocument assembly from templates30 runs / wk · 10 h / wk
    30 / week120 / month
    20 min / run10 h / week · 40 h / month
    8 copies / run240 copies / week

    Observed Observed runs and median minutes; month = 4 working weeks.

    Steps observed

    1. findPull the parties and matter detailsPractice management system
    2. findFind the template or a similar past documentDocument management
    3. prepareFill in names, dates and termsWord
    4. enterSave the draft to the matterDocument management

    Systems touched

    Document management · Practice management system · Word

    Who does it

    • 8 of 30 runs / wk
    • 5 of 30 runs / wk
    • 5 of 30 runs / wk
    • 5 of 30 runs / wk
    • 3 of 30 runs / wk
    • 2 of 30 runs / wk
    • 2 of 30 runs / wk

    Where it breaks

    • 2 in 3 drafts started from another matter's document rather than the firm template.
    • Party names and addresses are copied in one field at a time.

    Proposed agent

    Document Assembly Prep · Fills the firm's template with the matter's parties, dates and terms.

    Stays with people: Checking the draft and saving it to the matter.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    S09 · ParalegalsFiling preparation8 runs / wk · 4.7 h / wk
    8 / week32 / month
    35 min / run4.7 h / week · 18.7 h / month
    3 copies / run24 copies / week

    Observed Observed runs and median minutes; month = 4 working weeks.

    Steps observed

    1. findCollect the final documents and exhibitsDocument management
    2. prepareCombine, bookmark and check the PDFPDF editor
    3. enterUpload and submit on the court's e-filing siteCourt e-filing and docket sites

    Systems touched

    Court e-filing and docket sites · Document management · PDF editor

    Who does it

    • 3 of 8 runs / wk
    • 3 of 8 runs / wk
    • 1 of 8 runs / wk
    • 1 of 8 runs / wk

    Where it breaks

    • Page limits and exhibit order are checked by hand against a checklist in Word.
    • Two filings in the window were rebuilt after an exhibit was found missing at upload.

    Proposed agent

    Filing Checklist · Checks a filing set against its checklist before anyone opens the court's site.

    Stays with people: Preparing the final PDF and filing it with the court.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    S10 · Billing & adminCollecting signatures20 runs / wk · 2.7 h / wk
    20 / week80 / month
    8 min / run2.7 h / week · 10.7 h / month
    2 copies / run40 copies / week

    Observed Observed runs and median minutes; month = 4 working weeks.

    Steps observed

    1. findGet the final version of the documentDocument management
    2. prepareSet up the signers and signature fieldsE-signature
    3. sendSend it and chase anyone who hasn't signedE-signature

    Systems touched

    Document management · E-signature

    Who does it

    • 7 of 20 runs / wk
    • 7 of 20 runs / wk
    • 4 of 20 runs / wk
    • 2 of 20 runs / wk

    Where it breaks

    • Unsigned documents are tracked from the e-signature service's sent list, one envelope at a time.

    Proposed agent

    Signature Tracker · Lists every document still waiting for a signature, oldest first.

    Stays with people: Setting up the envelope and sending any reminder.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    S11 · ParalegalsFiling email and attachments to the matter150 runs / wk · 7.5 h / wk
    150 / week600 / month
    3 min / run7.5 h / week · 30 h / month
    2 copies / run300 copies / week

    Observed Observed runs and median minutes; month = 4 working weeks.

    Steps observed

    1. findOpen the email and its attachmentsOutlook
    2. findLook up the matter numberPractice management system
    3. enterSave and profile it to the matterDocument management

    Systems touched

    Document management · Outlook · Practice management system

    Who does it

    • 18 of 150 runs / wk
    • 18 of 150 runs / wk
    • 18 of 150 runs / wk
    • 18 of 150 runs / wk
    • 18 of 150 runs / wk
    • 17 of 150 runs / wk
    • 9 of 150 runs / wk
    • 17 of 150 runs / wk
    • 17 of 150 runs / wk

    Where it breaks

    • Attachments are renamed by hand before they are saved, and not always to the same convention.

    Proposed agent

    Email Matter Matching · Matches each new email and attachment to its matter and proposes a name to the firm's convention.

    Stays with people: Saving and profiling each one to the matter.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.03
    automatededge
    Edgerton / Assessment

    The proposed agents

    One agent per job.

    An agent is suggested for a procedure when it repeats every week, part of it is finding and gathering information, and that information lives in a system we can connect. The agent does the finding and preparing. A person still makes the decision and makes any change. Procedures done by the same people from the same systems share one agent.

    A1

    Intake · proposed read-only agent

    Conflict Check Prep

    Searches existing clients, matters and parties for every name in a new enquiry.

    Reads

    • Microsoft 365Standard connection
    • Practice management systemBuilt with you

    Produces in Switchboard

    A filled-in conflict sheet for each enquiry, with any past matches listed next to the name they matched.

    Stays with people

    Checking the sheet and sending it to the partners.

    Procedures

    People it could help

    Estimate4–5.3 h / wkSee method ↗
    A2

    Attorneys · proposed read-only agent

    Conflicts Queue

    Keeps one list of conflict sheets waiting for a partner, oldest first.

    Reads

    • Practice management systemBuilt with you
    • Microsoft 365Standard connection

    Produces in Switchboard

    A running list of sheets waiting, with the matches that need a look.

    Stays with people

    Every conflict decision.

    Procedures

    People it could help

    EstimateNot sizedThe gain is timing, not time: a partner still clears every conflict. What changes is that nothing waits unseen.See method ↗
    A3

    Intake · proposed read-only agent

    Engagement Letter Drafts

    Drafts the engagement letter from the right template and the matter's intake details.

    Reads

    • Practice management systemBuilt with you
    • Document managementBuilt with you

    Produces in Switchboard

    A drafted letter with the client, scope and rates filled in and marked for checking.

    Stays with people

    Approving the terms and sending it for signature.

    Procedures

    People it could help

    Estimate1.8–2.4 h / wkSee method ↗
    A4

    Paralegals · proposed read-only agent

    Docket Watch

    Reads new court notices and docket entries and proposes the deadlines each one sets.

    Reads

    • Microsoft 365Standard connection
    • Court e-filing and docket sitesBuilt with you

    Produces in Switchboard

    A list of new notices each morning, with the proposed dates and the rule each date comes from.

    Stays with people

    Checking every date and entering it on the calendar.

    Procedures

    People it could help

    Estimate2–3.4 h / wkSee method ↗
    A5

    Attorneys · proposed read-only agent

    Time Entry Drafts

    Lays out the day's emails, meetings and documents by matter, so time can be written from a list instead of from memory.

    Reads

    • Microsoft 365Standard connection
    • Document managementBuilt with you

    Produces in Switchboard

    A draft time sheet for the day, with suggested matters and narratives.

    Stays with people

    Checking, editing and entering the time.

    Procedures

    People it could help

    Estimate3.5–5.8 h / wkSee method ↗
    A6

    Paralegals · proposed read-only agent

    Status Update Drafts

    Drafts a client update from the matter's recent activity, latest documents and next dates.

    Reads

    • Practice management systemBuilt with you
    • Document managementBuilt with you

    Produces in Switchboard

    A drafted update per matter, with the dates it came from.

    Stays with people

    Reading the draft and sending it.

    Procedures

    People it could help

    Estimate4–5.3 h / wkSee method ↗
    A7

    Billing & admin · proposed read-only agent

    Prebill Check

    Checks each prebill's narratives and codes against the client's billing guidelines.

    Reads

    • Practice management systemBuilt with you
    • Microsoft 365Standard connection

    Produces in Switchboard

    A marked-up list per prebill, with each entry that may break a guideline and why.

    Stays with people

    Making the changes and sending the prebill to the billing attorney.

    Procedures

    People it could help

    Estimate2.8–3.7 h / wkSee method ↗
    A8

    Paralegals · proposed read-only agent

    Document Assembly Prep

    Fills the firm's template with the matter's parties, dates and terms.

    Reads

    • Practice management systemBuilt with you
    • Document managementBuilt with you

    Produces in Switchboard

    A first draft built from the firm template, with every filled-in field marked.

    Stays with people

    Checking the draft and saving it to the matter.

    Procedures

    People it could help

    Estimate3–5 h / wkSee method ↗
    A9

    Paralegals · proposed read-only agent

    Filing Checklist

    Checks a filing set against its checklist before anyone opens the court's site.

    Reads

    • Document managementBuilt with you
    • Court e-filing and docket sitesBuilt with you

    Produces in Switchboard

    A pre-filing checklist: documents, exhibits, page counts and anything missing.

    Stays with people

    Preparing the final PDF and filing it with the court.

    Procedures

    People it could help

    Estimate1.4–2.3 h / wkSee method ↗
    A10

    Billing & admin · proposed read-only agent

    Signature Tracker

    Lists every document still waiting for a signature, oldest first.

    Reads

    • E-signature serviceBuilt with you
    • Document managementBuilt with you

    Produces in Switchboard

    An unsigned list with how long each has waited, and a drafted reminder for each.

    Stays with people

    Setting up the envelope and sending any reminder.

    Procedures

    People it could help

    Estimate1.6–2.1 h / wkSee method ↗
    A11

    Paralegals · proposed read-only agent

    Email Matter Matching

    Matches each new email and attachment to its matter and proposes a name to the firm's convention.

    Reads

    • Microsoft 365Standard connection
    • Practice management systemBuilt with you

    Produces in Switchboard

    A list of the day's emails and attachments, each with its proposed matter and file name.

    Stays with people

    Saving and profiling each one to the matter.

    Procedures

    People it could help

    Estimate2.2–3.8 h / wkSee method ↗
    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.04
    automatededge
    Edgerton / Assessment

    Systems and context

    Connect the sources. Teach the work.

    One connection does most of the work: 7 of the 11 agents need the practice management system.

    SystemWhat it holdsConnection statusNeeded by
    Microsoft 365Email, calendars, Word, Excel, Teams, filesStandard connectionA connection we already support.6 agents
    Practice management systemClients, matters, calendars, time and billingBuilt with youNot a standard connection today. Scoped and built as a new integration, using the vendor's supported access.7 agents
    Document managementMatter documents, templates and correspondenceBuilt with youNot a standard connection today. Scoped with you.6 agents
    E-signature serviceDocuments out for signature and their statusBuilt with youNot a standard connection today. Depends on the service's supported access.1 agents
    Court e-filing and docket sitesCourt notices and docket entriesBuilt with youNot a standard connection today. Each court's site is checked for supported access and terms; agents only read.2 agents

    What each agent would need to read. Access, licensing and permissions are confirmed in the proposal.

    26 programs in use · 22 on the official list · 4 not on the list Observed From you

    How the system learns the business.

    An agent is only useful if it knows how Calloway & Finch works. The assessment is where that starts.

    1 / Connect

    Connect

    We connect the systems the agents need to read, with the access you agree.

    • Microsoft 365
    • The practice management system
    • The document management system
    • The e-signature service
    • The court e-filing and docket sites the firm uses, where their terms allow
    2 / Create the skills and context

    Create the skills and context

    We write down how each procedure is done and the business facts an agent needs, then check them with the people who do the work.

    • One skill for each of the 11 procedures in the catalogue
    • Context: clients, matters, practice areas, the firm's templates and naming convention, and each client's billing guidelines
    • The deadline rules chart, written down so Docket Watch shows the rule behind every date and no longer sits on one computer
    3 / Train

    Train

    We show each team its agents in Switchboard and how to make new ones by asking. We adjust the skills as people use them.

    • A session per team: Attorneys, Paralegals, Intake, Billing & admin
    • Time Entry Drafts and Docket Watch first, as they touch the most people
    • Agents run on EdgeKeeper, the dedicated server we manage
    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.05–06
    automatededge
    Edgerton / Assessment

    Estimates / the business case

    Time back, with the method visible.

    Estimated time is capacity your team gets back, not guaranteed cash savings.

    Today Observed66 h / wk
    Agents could take Estimate26–39 h / wk
    Across 48 working weeks Estimate1,270–1,880 h / year
    AgentToday h/wkCould take h/wkYear hours
    Conflict Check Prep6.64–5.3190–250
    Conflicts Queue1.8Not sizedNot sized
    Engagement Letter Drafts31.8–2.490–120
    Docket Watch6.82–3.4100–160
    Time Entry Drafts11.73.5–5.8170–280
    Status Update Drafts6.74–5.3190–260
    Prebill Check4.72.8–3.7130–180
    Document Assembly Prep103–5140–240
    Filing Checklist4.71.4–2.370–110
    Signature Tracker2.71.6–2.180–100
    Email Matter Matching7.52.2–3.8110–180
    Total6626–391,270–1,880

    Estimate Value of time, not cash savings or ROI

    Current procedure time: $143,000 / year

    Proposed agent time back: $57,000–$85,000 / year

    All figures above use $45 an hour, a placeholder loaded hourly cost. Change it to your own rate. The proposal sets this against build and operating cost.

    Where the estimated time sits.

    Estimate

    Team ranges below sum the rounded ranges on each person’s card; small differences from the company range are rounding.

    Attorneys

    4.2–7.4 h / wk

    Paralegals

    11.9–18.4 h / wk

    Intake

    6.0–7.8 h / wk

    Billing & admin

    4.2–5.6 h / wk

    The method

    1. For each procedure, multiply the runs a week by the typical minutes a run. That gives hours a week today.
    2. Classify each procedure by its last step. Read and report: the result is an update or reply a person sends. Read, then enter: the result is typed into a system. Decide: the result is an approval.
    3. Assume an agent takes 60% to 80% of a read-and-report procedure and 30% to 50% of a read-then-enter procedure. Decide procedures get no hours. The rest stays with a person: checking, deciding, entering and sending.
    4. Multiply by 48 working weeks for a year, and by $45 an hour for a value. Both are placeholders you can change.

    Not counted

    • Conflicts Queue: the gain is timing, not time.
    • 140 hand copies a week that happen outside the named procedures.
    • Time lost to constant window changes. It is real, but an agent does not fix it directly.
    • The entering and sending that stays with people: about 27 to 40 hours a week. Removing it means a build that writes to your systems, scoped with you and a business case.
    • Any cost. This is the value of time, not a return on investment. The proposal sets it against the cost to build and run.
    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.07
    automatededge
    Edgerton / Assessment

    What happens next

    Check the work together.

    1 / NEXT

    Walk through this report together

    We check the procedures and the numbers with the people who do the work.

    2 / NEXT

    Proposal

    Connections, agents, price and date, with the estimated time set against the cost.

    3 / NEXT

    Decide

    Go ahead, start smaller, or stop here. The report is yours to keep either way.

    How we measured

    10 business days across 26 computers. Workflow: programs, window titles, active time and screen context. No audio. Staff told in writing before anything ran.

    Not measured: Laptops that attorneys take to court and to client meetings were not part of this measurement; only the office computers were.

    The measurement data is Calloway & Finch's. It is deleted five business days after this report is delivered.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.08

    Individual work patterns

    People behind the process.

    Choose a person to see their work, related machines and procedures, and the basis for any time estimate.

    26 of 26 people

    Person record From you

    Eleanor Calloway

    Managing Partner · Attorneys · Main office

    Active / day Observed7.3 h
    Window changes / day Observed114
    Quiet stretch Observed10 min
    Usual hours Observed
    8am to 6:30pm
    After-hours activity Observed
    12%
    Meetings / week Observed
    8 h
    Procedure time / week Observed
    2.1 h

    Programs / active time Observed

    Outlook
    31%
    Word
    27%
    Document management
    7%
    Practice management system
    11%
    Teams
    8%
    PDF editor
    9%
    Legal research site
    7%

    Procedures / this person’s runs Observed

    • 9 of 18 runs / wk
    • 5 of 50 runs / wk

    Machines Observed

    Agents that could help Estimate

    Conflicts Queue · Keeps one list of conflict sheets waiting for a partner, oldest first.

    Time Entry Drafts · Lays out the day's emails, meetings and documents by matter, so time can be written from a list instead of from memory.

    Estimate0.3–0.6 h / week backSee estimate method ↗

    One of two partners who clear conflicts.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine context

    A closer look at each machine.

    Choose a machine to see its assigned person, activity, applications and health context.

    26 of 26 machines

    Machine record Observed

    CF-ATT-01

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.3 h
    Idle share Observed14%
    After-hours share Observed12%
    Used by From you
    Usual hours Observed
    8am to 6:30pm
    Programs in use Observed
    11
    Health score Observed
    100

    Top programs Observed

    Outlook · Word · Practice management system

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    No specific risk recorded.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Complete record appendix

    People and machines.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result. All supplied records appear here, independent of the selected view or search.

    People

    Person record / Appendix From you

    Eleanor Calloway

    Managing Partner · Attorneys · Main office

    Active / day Observed7.3 h
    Window changes / day Observed114
    Quiet stretch Observed10 min
    Usual hours Observed
    8am to 6:30pm
    After-hours activity Observed
    12%
    Meetings / week Observed
    8 h
    Procedure time / week Observed
    2.1 h

    Programs / active time Observed

    Outlook
    31%
    Word
    27%
    Document management
    7%
    Practice management system
    11%
    Teams
    8%
    PDF editor
    9%
    Legal research site
    7%

    Procedures / this person’s runs Observed

    • 9 of 18 runs / wk
    • 5 of 50 runs / wk

    Machines Observed

    Agents that could help Estimate

    Conflicts Queue · Keeps one list of conflict sheets waiting for a partner, oldest first.

    Time Entry Drafts · Lays out the day's emails, meetings and documents by matter, so time can be written from a list instead of from memory.

    Estimate0.3–0.6 h / week backSee estimate method ↗

    One of two partners who clear conflicts.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Julian Finch

    Partner · Attorneys · Main office

    Active / day Observed8.2 h
    Window changes / day Observed116
    Quiet stretch Observed8 min
    Usual hours Observed
    8am to 6:30pm
    After-hours activity Observed
    14%
    Meetings / week Observed
    8 h
    Procedure time / week Observed
    2.1 h

    Programs / active time Observed

    Outlook
    31%
    Word
    29%
    Document management
    15%
    Practice management system
    11%
    Teams
    6%
    PDF editor
    6%
    Legal research site
    2%

    Procedures / this person’s runs Observed

    • 9 of 18 runs / wk
    • 5 of 50 runs / wk

    Machines Observed

    Agents that could help Estimate

    Conflicts Queue · Keeps one list of conflict sheets waiting for a partner, oldest first.

    Time Entry Drafts · Lays out the day's emails, meetings and documents by matter, so time can be written from a list instead of from memory.

    Estimate0.3–0.6 h / week backSee estimate method ↗

    One of two partners who clear conflicts.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Anjali Sethi

    Partner, Litigation · Attorneys · Main office

    Active / day Observed8.2 h
    Window changes / day Observed122
    Quiet stretch Observed8 min
    Usual hours Observed
    8am to 5:30pm
    After-hours activity Observed
    6%
    Meetings / week Observed
    8 h
    Procedure time / week Observed
    1.7 h

    Programs / active time Observed

    Outlook
    32%
    Word
    28%
    Document management
    14%
    Practice management system
    10%
    Teams
    10%
    PDF editor
    4%
    Legal research site
    2%

    Procedures / this person’s runs Observed

    • 5 of 50 runs / wk
    • 3 of 40 runs / wk

    Machines Observed

    Agents that could help Estimate

    Time Entry Drafts · Lays out the day's emails, meetings and documents by matter, so time can be written from a list instead of from memory.

    Status Update Drafts · Drafts a client update from the matter's recent activity, latest documents and next dates.

    Estimate0.6–1 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Thomas Okonkwo

    Partner, Transactional · Attorneys · Main office

    Active / day Observed7.9 h
    Window changes / day Observed128
    Quiet stretch Observed11 min
    Usual hours Observed
    8:30am to 5:30pm
    After-hours activity Observed
    14%
    Meetings / week Observed
    8 h
    Procedure time / week Observed
    1.8 h

    Programs / active time Observed

    Outlook
    29%
    Word
    28%
    Document management
    12%
    Practice management system
    6%
    Teams
    8%
    PDF editor
    10%
    Legal research site
    7%

    Procedures / this person’s runs Observed

    • 5 of 50 runs / wk
    • 2 of 30 runs / wk

    Machines Observed

    Agents that could help Estimate

    Time Entry Drafts · Lays out the day's emails, meetings and documents by matter, so time can be written from a list instead of from memory.

    Document Assembly Prep · Fills the firm's template with the matter's parties, dates and terms.

    Estimate0.6–0.9 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Isabel Navarro

    Senior Associate · Attorneys · Main office

    Active / day Observed7.2 h
    Window changes / day Observed119
    Quiet stretch Observed7 min
    Usual hours Observed
    8:30am to 5:30pm
    After-hours activity Observed
    12%
    Meetings / week Observed
    8 h
    Procedure time / week Observed
    1.7 h

    Programs / active time Observed

    Outlook
    29%
    Word
    27%
    Document management
    14%
    Practice management system
    13%
    Teams
    11%
    PDF editor
    2%
    Legal research site
    4%

    Procedures / this person’s runs Observed

    • 5 of 50 runs / wk
    • 3 of 40 runs / wk

    Machines Observed

    Agents that could help Estimate

    Time Entry Drafts · Lays out the day's emails, meetings and documents by matter, so time can be written from a list instead of from memory.

    Status Update Drafts · Drafts a client update from the matter's recent activity, latest documents and next dates.

    Estimate0.6–1 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Michael Szymanski

    Associate · Attorneys · Main office

    Active / day Observed7.6 h
    Window changes / day Observed127
    Quiet stretch Observed9 min
    Usual hours Observed
    8am to 6:30pm
    After-hours activity Observed
    9%
    Meetings / week Observed
    8 h
    Procedure time / week Observed
    1.2 h

    Programs / active time Observed

    Outlook
    31%
    Word
    31%
    Document management
    12%
    Practice management system
    13%
    Teams
    6%
    PDF editor
    4%
    Legal research site
    3%

    Procedures / this person’s runs Observed

    • 5 of 50 runs / wk

    Machines Observed

    Agents that could help Estimate

    Time Entry Drafts · Lays out the day's emails, meetings and documents by matter, so time can be written from a list instead of from memory.

    Estimate0.3–0.6 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Hye-jin Cho

    Associate · Attorneys · Main office

    Active / day Observed7.8 h
    Window changes / day Observed127
    Quiet stretch Observed10 min
    Usual hours Observed
    8am to 5:30pm
    After-hours activity Observed
    14%
    Meetings / week Observed
    8 h
    Procedure time / week Observed
    1.2 h

    Programs / active time Observed

    Outlook
    31%
    Word
    30%
    Document management
    10%
    Practice management system
    8%
    Teams
    7%
    PDF editor
    7%
    Legal research site
    7%

    Procedures / this person’s runs Observed

    • 5 of 50 runs / wk

    Machines Observed

    Agents that could help Estimate

    Time Entry Drafts · Lays out the day's emails, meetings and documents by matter, so time can be written from a list instead of from memory.

    Estimate0.3–0.6 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Omar Farouk

    Associate · Attorneys · Main office

    Active / day Observed7.3 h
    Window changes / day Observed125
    Quiet stretch Observed9 min
    Usual hours Observed
    8:30am to 5:30pm
    After-hours activity Observed
    8%
    Meetings / week Observed
    8 h
    Procedure time / week Observed
    1.2 h

    Programs / active time Observed

    Outlook
    32%
    Word
    25%
    Document management
    11%
    Practice management system
    11%
    Teams
    10%
    PDF editor
    7%
    Legal research site
    4%

    Procedures / this person’s runs Observed

    • 5 of 50 runs / wk

    Machines Observed

    Agents that could help Estimate

    Time Entry Drafts · Lays out the day's emails, meetings and documents by matter, so time can be written from a list instead of from memory.

    Estimate0.3–0.6 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Claire Beaumont

    Associate · Attorneys · Main office

    Active / day Observed8.1 h
    Window changes / day Observed119
    Quiet stretch Observed11 min
    Usual hours Observed
    8am to 6pm
    After-hours activity Observed
    9%
    Meetings / week Observed
    8 h
    Procedure time / week Observed
    1.8 h

    Programs / active time Observed

    Outlook
    29%
    Word
    25%
    Document management
    13%
    Practice management system
    10%
    Teams
    9%
    PDF editor
    9%
    Legal research site
    5%

    Procedures / this person’s runs Observed

    • 5 of 50 runs / wk
    • 2 of 30 runs / wk

    Machines Observed

    Agents that could help Estimate

    Time Entry Drafts · Lays out the day's emails, meetings and documents by matter, so time can be written from a list instead of from memory.

    Document Assembly Prep · Fills the firm's template with the matter's parties, dates and terms.

    Estimate0.6–0.9 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Declan Brennan

    Associate · Attorneys · Main office

    Active / day Observed7.5 h
    Window changes / day Observed137
    Quiet stretch Observed8 min
    Usual hours Observed
    8:30am to 5:30pm
    After-hours activity Observed
    9%
    Meetings / week Observed
    8 h
    Procedure time / week Observed
    1.2 h

    Programs / active time Observed

    Outlook
    33%
    Word
    32%
    Document management
    9%
    Practice management system
    8%
    Teams
    8%
    PDF editor
    6%
    Legal research site
    4%

    Procedures / this person’s runs Observed

    • 5 of 50 runs / wk

    Machines Observed

    Agents that could help Estimate

    Time Entry Drafts · Lays out the day's emails, meetings and documents by matter, so time can be written from a list instead of from memory.

    Estimate0.3–0.6 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Teresa Molina

    Senior Paralegal · Paralegals · Main office

    Active / day Observed7.1 h
    Window changes / day Observed110
    Quiet stretch Observed8 min
    Usual hours Observed
    8:30am to 5pm
    After-hours activity Observed
    2%
    Meetings / week Observed
    3 h
    Procedure time / week Observed
    4.8 h

    Programs / active time Observed

    Word
    27%
    Outlook
    20%
    Document management
    15%
    Practice management system
    12%
    Court e-filing and docket sites
    8%
    PDF editor
    8%
    Excel
    10%

    Procedures / this person’s runs Observed

    • 8 of 45 runs / wk
    • 7 of 40 runs / wk
    • 3 of 30 runs / wk
    • 1 of 8 runs / wk
    • 18 of 150 runs / wk

    Machines Observed

    Agents that could help Estimate

    Docket Watch · Reads new court notices and docket entries and proposes the deadlines each one sets.

    Status Update Drafts · Drafts a client update from the matter's recent activity, latest documents and next dates.

    Document Assembly Prep · Fills the firm's template with the matter's parties, dates and terms.

    Filing Checklist · Checks a filing set against its checklist before anyone opens the court's site.

    Email Matter Matching · Matches each new email and attachment to its matter and proposes a name to the firm's convention.

    Estimate1.8–2.8 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Terrence Washington

    Litigation Paralegal · Paralegals · Main office

    Active / day Observed7.3 h
    Window changes / day Observed108
    Quiet stretch Observed7 min
    Usual hours Observed
    8am to 5:30pm
    After-hours activity Observed
    3%
    Meetings / week Observed
    3 h
    Procedure time / week Observed
    4.8 h

    Programs / active time Observed

    Word
    24%
    Outlook
    24%
    Document management
    13%
    Practice management system
    14%
    Court e-filing and docket sites
    13%
    PDF editor
    6%
    Excel
    6%

    Procedures / this person’s runs Observed

    • 8 of 45 runs / wk
    • 6 of 40 runs / wk
    • 3 of 8 runs / wk
    • 18 of 150 runs / wk

    Machines Observed

    Agents that could help Estimate

    Docket Watch · Reads new court notices and docket entries and proposes the deadlines each one sets.

    Status Update Drafts · Drafts a client update from the matter's recent activity, latest documents and next dates.

    Filing Checklist · Checks a filing set against its checklist before anyone opens the court's site.

    Email Matter Matching · Matches each new email and attachment to its matter and proposes a name to the firm's convention.

    Estimate1.8–2.7 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Fiona McAllister

    Litigation Paralegal · Paralegals · Main office

    Active / day Observed7 h
    Window changes / day Observed129
    Quiet stretch Observed11 min
    Usual hours Observed
    8am to 5:30pm
    After-hours activity Observed
    2%
    Meetings / week Observed
    3 h
    Procedure time / week Observed
    4.2 h

    Programs / active time Observed

    Word
    24%
    Outlook
    28%
    Document management
    13%
    Practice management system
    11%
    Court e-filing and docket sites
    12%
    PDF editor
    7%
    Excel
    5%

    Procedures / this person’s runs Observed

    • 4 of 45 runs / wk
    • 6 of 40 runs / wk
    • 3 of 8 runs / wk
    • 18 of 150 runs / wk

    Machines Observed

    Agents that could help Estimate

    Docket Watch · Reads new court notices and docket entries and proposes the deadlines each one sets.

    Status Update Drafts · Drafts a client update from the matter's recent activity, latest documents and next dates.

    Filing Checklist · Checks a filing set against its checklist before anyone opens the court's site.

    Email Matter Matching · Matches each new email and attachment to its matter and proposes a name to the firm's convention.

    Estimate1.6–2.4 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Raj Malhotra

    Paralegal · Paralegals · Main office

    Active / day Observed7.9 h
    Window changes / day Observed118
    Quiet stretch Observed9 min
    Usual hours Observed
    8:30am to 5pm
    After-hours activity Observed
    2%
    Meetings / week Observed
    3 h
    Procedure time / week Observed
    3.1 h

    Programs / active time Observed

    Word
    24%
    Outlook
    28%
    Document management
    21%
    Practice management system
    9%
    Court e-filing and docket sites
    10%
    PDF editor
    6%
    Excel
    2%

    Procedures / this person’s runs Observed

    • 3 of 40 runs / wk
    • 5 of 30 runs / wk
    • 18 of 150 runs / wk

    Machines Observed

    Agents that could help Estimate

    Status Update Drafts · Drafts a client update from the matter's recent activity, latest documents and next dates.

    Document Assembly Prep · Fills the firm's template with the matter's parties, dates and terms.

    Email Matter Matching · Matches each new email and attachment to its matter and proposes a name to the firm's convention.

    Estimate1.1–1.7 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Chloe Bennett

    Corporate Paralegal · Paralegals · Main office

    Active / day Observed7 h
    Window changes / day Observed127
    Quiet stretch Observed7 min
    Usual hours Observed
    8am to 5pm
    After-hours activity Observed
    5%
    Meetings / week Observed
    3 h
    Procedure time / week Observed
    5.1 h

    Programs / active time Observed

    Word
    25%
    Outlook
    29%
    Document management
    14%
    Practice management system
    11%
    Court e-filing and docket sites
    7%
    PDF editor
    9%
    Excel
    5%

    Procedures / this person’s runs Observed

    • 6 of 40 runs / wk
    • 8 of 30 runs / wk
    • 4 of 20 runs / wk
    • 18 of 150 runs / wk

    Machines Observed

    Agents that could help Estimate

    Status Update Drafts · Drafts a client update from the matter's recent activity, latest documents and next dates.

    Document Assembly Prep · Fills the firm's template with the matter's parties, dates and terms.

    Signature Tracker · Lists every document still waiting for a signature, oldest first.

    Email Matter Matching · Matches each new email and attachment to its matter and proposes a name to the firm's convention.

    Estimate2–3 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Diego Ramirez

    Paralegal · Paralegals · Main office

    Active / day Observed7.4 h
    Window changes / day Observed134
    Quiet stretch Observed7 min
    Usual hours Observed
    8:30am to 5pm
    After-hours activity Observed
    1%
    Meetings / week Observed
    3 h
    Procedure time / week Observed
    3.6 h

    Programs / active time Observed

    Word
    27%
    Outlook
    27%
    Document management
    18%
    Practice management system
    9%
    Court e-filing and docket sites
    12%
    PDF editor
    4%
    Excel
    3%

    Procedures / this person’s runs Observed

    • 4 of 45 runs / wk
    • 3 of 40 runs / wk
    • 5 of 30 runs / wk
    • 17 of 150 runs / wk

    Machines Observed

    Agents that could help Estimate

    Docket Watch · Reads new court notices and docket entries and proposes the deadlines each one sets.

    Status Update Drafts · Drafts a client update from the matter's recent activity, latest documents and next dates.

    Document Assembly Prep · Fills the firm's template with the matter's parties, dates and terms.

    Email Matter Matching · Matches each new email and attachment to its matter and proposes a name to the firm's convention.

    Estimate1.2–2 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Amara Nwosu

    Docketing Paralegal · Paralegals · Main office

    Active / day Observed7.3 h
    Window changes / day Observed116
    Quiet stretch Observed10 min
    Usual hours Observed
    8am to 5:30pm
    After-hours activity Observed
    4%
    Meetings / week Observed
    3 h
    Procedure time / week Observed
    4.2 h

    Programs / active time Observed

    Word
    22%
    Outlook
    22%
    Document management
    19%
    Practice management system
    9%
    Court e-filing and docket sites
    10%
    PDF editor
    8%
    Excel
    10%

    Procedures / this person’s runs Observed

    • 21 of 45 runs / wk
    • 1 of 8 runs / wk
    • 9 of 150 runs / wk

    Machines Observed

    Agents that could help Estimate

    Docket Watch · Reads new court notices and docket entries and proposes the deadlines each one sets.

    Filing Checklist · Checks a filing set against its checklist before anyone opens the court's site.

    Email Matter Matching · Matches each new email and attachment to its matter and proposes a name to the firm's convention.

    Estimate1.3–2.1 h / week backSee estimate method ↗

    Dockets most of the firm's court notices; the deadline rules chart lives on this computer.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Ingrid Lindqvist

    Paralegal · Paralegals · Main office

    Active / day Observed7.5 h
    Window changes / day Observed142
    Quiet stretch Observed11 min
    Usual hours Observed
    8:30am to 5pm
    After-hours activity Observed
    1%
    Meetings / week Observed
    3 h
    Procedure time / week Observed
    3 h

    Programs / active time Observed

    Word
    28%
    Outlook
    20%
    Document management
    18%
    Practice management system
    8%
    Court e-filing and docket sites
    9%
    PDF editor
    7%
    Excel
    10%

    Procedures / this person’s runs Observed

    • 3 of 40 runs / wk
    • 5 of 30 runs / wk
    • 17 of 150 runs / wk

    Machines Observed

    Agents that could help Estimate

    Status Update Drafts · Drafts a client update from the matter's recent activity, latest documents and next dates.

    Document Assembly Prep · Fills the firm's template with the matter's parties, dates and terms.

    Email Matter Matching · Matches each new email and attachment to its matter and proposes a name to the firm's convention.

    Estimate1.1–1.7 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Darnell Carter

    Intake Coordinator · Intake · Main office

    Active / day Observed7.4 h
    Window changes / day Observed158
    Quiet stretch Observed6 min
    Usual hours Observed
    8:30am to 4:30pm
    After-hours activity Observed
    2%
    Meetings / week Observed
    2 h
    Procedure time / week Observed
    4.4 h

    Programs / active time Observed

    Outlook
    29%
    Practice management system
    25%
    Excel
    18%
    Word
    14%
    Teams
    6%
    E-signature
    8%

    Procedures / this person’s runs Observed

    • 8 of 18 runs / wk
    • 5 of 10 runs / wk

    Machines Observed

    Agents that could help Estimate

    Conflict Check Prep · Searches existing clients, matters and parties for every name in a new enquiry.

    Engagement Letter Drafts · Drafts the engagement letter from the right template and the matter's intake details.

    Estimate2.7–3.5 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Natalie Szabo

    Intake Specialist · Intake · Main office

    Active / day Observed7.7 h
    Window changes / day Observed154
    Quiet stretch Observed7 min
    Usual hours Observed
    8:30am to 5pm
    After-hours activity Observed
    3%
    Meetings / week Observed
    2 h
    Procedure time / week Observed
    3 h

    Programs / active time Observed

    Outlook
    33%
    Practice management system
    19%
    Excel
    21%
    Word
    15%
    Teams
    5%
    E-signature
    7%

    Procedures / this person’s runs Observed

    • 5 of 18 runs / wk
    • 3 of 10 runs / wk
    • 2 of 20 runs / wk

    Machines Observed

    Agents that could help Estimate

    Conflict Check Prep · Searches existing clients, matters and parties for every name in a new enquiry.

    Engagement Letter Drafts · Drafts the engagement letter from the right template and the matter's intake details.

    Signature Tracker · Lists every document still waiting for a signature, oldest first.

    Estimate1.8–2.4 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Mateo Herrera

    Intake Specialist · Intake · Main office

    Active / day Observed7.2 h
    Window changes / day Observed140
    Quiet stretch Observed5 min
    Usual hours Observed
    8:30am to 4:30pm
    After-hours activity Observed
    2%
    Meetings / week Observed
    2 h
    Procedure time / week Observed
    2.4 h

    Programs / active time Observed

    Outlook
    33%
    Practice management system
    23%
    Excel
    12%
    Word
    13%
    Teams
    11%
    E-signature
    8%

    Procedures / this person’s runs Observed

    • 5 of 18 runs / wk
    • 2 of 10 runs / wk

    Machines Observed

    Agents that could help Estimate

    Conflict Check Prep · Searches existing clients, matters and parties for every name in a new enquiry.

    Engagement Letter Drafts · Drafts the engagement letter from the right template and the matter's intake details.

    Estimate1.5–1.9 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Deborah Klein

    Billing Manager · Billing & admin · Main office

    Active / day Observed7.5 h
    Window changes / day Observed125
    Quiet stretch Observed10 min
    Usual hours Observed
    8am to 5pm
    After-hours activity Observed
    2%
    Meetings / week Observed
    2 h
    Procedure time / week Observed
    0.9 h

    Programs / active time Observed

    Practice management system
    32%
    Outlook
    24%
    Excel
    19%
    Word
    8%
    E-signature
    9%
    PDF editor
    8%

    Procedures / this person’s runs Observed

    • 8 of 40 runs / wk

    Machines Observed

    Agents that could help Estimate

    Prebill Check · Checks each prebill's narratives and codes against the client's billing guidelines.

    Estimate0.6–0.7 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Kwame Mensah

    Billing Coordinator · Billing & admin · Main office

    Active / day Observed7.3 h
    Window changes / day Observed115
    Quiet stretch Observed8 min
    Usual hours Observed
    8:30am to 4:30pm
    After-hours activity Observed
    3%
    Meetings / week Observed
    2 h
    Procedure time / week Observed
    1.9 h

    Programs / active time Observed

    Practice management system
    37%
    Outlook
    23%
    Excel
    20%
    Word
    7%
    E-signature
    6%
    PDF editor
    7%

    Procedures / this person’s runs Observed

    • 16 of 40 runs / wk

    Machines Observed

    Agents that could help Estimate

    Prebill Check · Checks each prebill's narratives and codes against the client's billing guidelines.

    Estimate1.1–1.5 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Yuki Sato

    Billing Coordinator · Billing & admin · Main office

    Active / day Observed7.1 h
    Window changes / day Observed124
    Quiet stretch Observed9 min
    Usual hours Observed
    8am to 4:30pm
    After-hours activity Observed
    3%
    Meetings / week Observed
    2 h
    Procedure time / week Observed
    1.9 h

    Programs / active time Observed

    Practice management system
    32%
    Outlook
    23%
    Excel
    22%
    Word
    4%
    E-signature
    10%
    PDF editor
    9%

    Procedures / this person’s runs Observed

    • 16 of 40 runs / wk

    Machines Observed

    Agents that could help Estimate

    Prebill Check · Checks each prebill's narratives and codes against the client's billing guidelines.

    Estimate1.1–1.5 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Patricia Gallo

    Office Manager · Billing & admin · Main office

    Active / day Observed7.6 h
    Window changes / day Observed125
    Quiet stretch Observed8 min
    Usual hours Observed
    8:30am to 4:30pm
    After-hours activity Observed
    3%
    Meetings / week Observed
    2 h
    Procedure time / week Observed
    0.9 h

    Programs / active time Observed

    Practice management system
    30%
    Outlook
    26%
    Excel
    18%
    Word
    11%
    E-signature
    8%
    PDF editor
    7%

    Procedures / this person’s runs Observed

    • 7 of 20 runs / wk

    Machines Observed

    Agents that could help Estimate

    Signature Tracker · Lists every document still waiting for a signature, oldest first.

    Estimate0.6–0.7 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Person record / Appendix From you

    Ivan Petrov

    Administrative Assistant · Billing & admin · Main office

    Active / day Observed7.5 h
    Window changes / day Observed116
    Quiet stretch Observed9 min
    Usual hours Observed
    8:30am to 5pm
    After-hours activity Observed
    3%
    Meetings / week Observed
    2 h
    Procedure time / week Observed
    1.8 h

    Programs / active time Observed

    Practice management system
    40%
    Outlook
    23%
    Excel
    20%
    Word
    5%
    E-signature
    4%
    PDF editor
    8%

    Procedures / this person’s runs Observed

    • 7 of 20 runs / wk
    • 17 of 150 runs / wk

    Machines Observed

    Agents that could help Estimate

    Signature Tracker · Lists every document still waiting for a signature, oldest first.

    Email Matter Matching · Matches each new email and attachment to its matter and proposes a name to the firm's convention.

    Estimate0.8–1.2 h / week backSee estimate method ↗

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machines

    Machine record / Appendix Observed

    CF-ATT-01

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.3 h
    Idle share Observed14%
    After-hours share Observed12%
    Used by From you
    Usual hours Observed
    8am to 6:30pm
    Programs in use Observed
    11
    Health score Observed
    100

    Top programs Observed

    Outlook · Word · Practice management system

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    No specific risk recorded.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-ATT-02

    Desktop · Windows 11 Pro · Main office

    Active / day Observed8.2 h
    Idle share Observed14%
    After-hours share Observed14%
    Used by From you
    Usual hours Observed
    8am to 6:30pm
    Programs in use Observed
    11
    Health score Observed
    98

    Top programs Observed

    Outlook · Word · Document management

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    No specific risk recorded.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-ATT-03

    Desktop · Windows 11 Pro · Main office

    Active / day Observed8.2 h
    Idle share Observed14%
    After-hours share Observed6%
    Used by From you
    Usual hours Observed
    8am to 5:30pm
    Programs in use Observed
    11
    Health score Observed
    87

    Top programs Observed

    Outlook · Word · Document management

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk warnperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    • Less than 15% disk space left; large exhibit PDFs are saved locally.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-ATT-04

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.9 h
    Idle share Observed14%
    After-hours share Observed14%
    Used by From you
    Usual hours Observed
    8:30am to 5:30pm
    Programs in use Observed
    11
    Health score Observed
    99

    Top programs Observed

    Outlook · Word · Document management

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    No specific risk recorded.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-ATT-05

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.2 h
    Idle share Observed14%
    After-hours share Observed12%
    Used by From you
    Usual hours Observed
    8:30am to 5:30pm
    Programs in use Observed
    11
    Health score Observed
    97

    Top programs Observed

    Outlook · Word · Document management

    Programs outside official list ObservedFrom you

    • A personal file-sync app

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    • 1 program not on Calloway & Finch's official list: A personal file-sync app.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-ATT-06

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.6 h
    Idle share Observed14%
    After-hours share Observed9%
    Used by From you
    Usual hours Observed
    8am to 6:30pm
    Programs in use Observed
    11
    Health score Observed
    100

    Top programs Observed

    Outlook · Word · Practice management system

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    No specific risk recorded.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-ATT-07

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.8 h
    Idle share Observed14%
    After-hours share Observed14%
    Used by From you
    Usual hours Observed
    8am to 5:30pm
    Programs in use Observed
    11
    Health score Observed
    98

    Top programs Observed

    Outlook · Word · Document management

    Programs outside official list ObservedFrom you

    • A free PDF editor

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    • 1 program not on Calloway & Finch's official list: A free PDF editor.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-ATT-08

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.3 h
    Idle share Observed14%
    After-hours share Observed8%
    Used by From you
    Usual hours Observed
    8:30am to 5:30pm
    Programs in use Observed
    11
    Health score Observed
    Unknown

    Top programs Observed

    Outlook · Word · Document management

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk unknownperformance unknownpatches unknownbackups unknownservices unknown

    The health check was not switched on for this computer.

    Risks / review needed Review needed

    No specific risk recorded.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-ATT-09

    Desktop · Windows 11 Pro · Main office

    Active / day Observed8.1 h
    Idle share Observed14%
    After-hours share Observed9%
    Used by From you
    Usual hours Observed
    8am to 6pm
    Programs in use Observed
    11
    Health score Observed
    99

    Top programs Observed

    Outlook · Word · Document management

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    No specific risk recorded.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-ATT-10

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.5 h
    Idle share Observed14%
    After-hours share Observed9%
    Used by From you
    Usual hours Observed
    8:30am to 5:30pm
    Programs in use Observed
    11
    Health score Observed
    97

    Top programs Observed

    Outlook · Word · Document management

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    No specific risk recorded.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-PAR-01

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.1 h
    Idle share Observed14%
    After-hours share Observed2%
    Used by From you
    Usual hours Observed
    8:30am to 5pm
    Programs in use Observed
    11
    Health score Observed
    100

    Top programs Observed

    Word · Outlook · Document management

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    No specific risk recorded.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-PAR-02

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.3 h
    Idle share Observed14%
    After-hours share Observed3%
    Used by From you
    Usual hours Observed
    8am to 5:30pm
    Programs in use Observed
    11
    Health score Observed
    98

    Top programs Observed

    Word · Outlook · Practice management system

    Programs outside official list ObservedFrom you

    • A free PDF editor

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    • 1 program not on Calloway & Finch's official list: A free PDF editor.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-PAR-03

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7 h
    Idle share Observed14%
    After-hours share Observed2%
    Used by From you
    Usual hours Observed
    8am to 5:30pm
    Programs in use Observed
    11
    Health score Observed
    96

    Top programs Observed

    Outlook · Word · Document management

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    No specific risk recorded.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-PAR-04

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.9 h
    Idle share Observed14%
    After-hours share Observed2%
    Used by From you
    Usual hours Observed
    8:30am to 5pm
    Programs in use Observed
    11
    Health score Observed
    99

    Top programs Observed

    Outlook · Word · Document management

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    No specific risk recorded.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-PAR-05

    Desktop · Windows 10 Pro · Main office

    Active / day Observed7 h
    Idle share Observed14%
    After-hours share Observed5%
    Used by From you
    Usual hours Observed
    8am to 5pm
    Programs in use Observed
    11
    Health score Observed
    73

    Top programs Observed

    Outlook · Word · Document management

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk goodperformance goodpatches criticalbackups goodservices good

    Risks / review needed Review needed

    • Runs Windows 10. Standard support ended in October 2025; check whether it is covered by extended security updates, or plan the upgrade.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-PAR-06

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.4 h
    Idle share Observed14%
    After-hours share Observed1%
    Used by From you
    Usual hours Observed
    8:30am to 5pm
    Programs in use Observed
    11
    Health score Observed
    100

    Top programs Observed

    Word · Outlook · Document management

    Programs outside official list ObservedFrom you

    • A free PDF editor

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    • 1 program not on Calloway & Finch's official list: A free PDF editor.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-PAR-07

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.3 h
    Idle share Observed14%
    After-hours share Observed4%
    Used by From you
    Usual hours Observed
    8am to 5:30pm
    Programs in use Observed
    11
    Health score Observed
    98

    Top programs Observed

    Word · Outlook · Document management

    Programs outside official list ObservedFrom you

    • A free deadline calculator app

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    • 1 program not on Calloway & Finch's official list: A free deadline calculator app.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-PAR-08

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.5 h
    Idle share Observed14%
    After-hours share Observed1%
    Used by From you
    Usual hours Observed
    8:30am to 5pm
    Programs in use Observed
    11
    Health score Observed
    96

    Top programs Observed

    Word · Outlook · Document management

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    No specific risk recorded.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-INT-01

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.4 h
    Idle share Observed14%
    After-hours share Observed2%
    Used by From you
    Usual hours Observed
    8:30am to 4:30pm
    Programs in use Observed
    11
    Health score Observed
    99

    Top programs Observed

    Outlook · Practice management system · Excel

    Programs outside official list ObservedFrom you

    • A browser extension for screenshots

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    • 1 program not on Calloway & Finch's official list: A browser extension for screenshots.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-INT-02

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.7 h
    Idle share Observed14%
    After-hours share Observed3%
    Used by From you
    Usual hours Observed
    8:30am to 5pm
    Programs in use Observed
    11
    Health score Observed
    88

    Top programs Observed

    Outlook · Excel · Practice management system

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices warn

    Risks / review needed Review needed

    • The backup agent stopped twice during the window.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-INT-03

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.2 h
    Idle share Observed14%
    After-hours share Observed2%
    Used by From you
    Usual hours Observed
    8:30am to 4:30pm
    Programs in use Observed
    11
    Health score Observed
    100

    Top programs Observed

    Outlook · Practice management system · Word

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    No specific risk recorded.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-BIL-01

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.5 h
    Idle share Observed14%
    After-hours share Observed2%
    Used by From you
    Usual hours Observed
    8am to 5pm
    Programs in use Observed
    11
    Health score Observed
    98

    Top programs Observed

    Practice management system · Outlook · Excel

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    No specific risk recorded.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-BIL-02

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.3 h
    Idle share Observed14%
    After-hours share Observed3%
    Used by From you
    Usual hours Observed
    8:30am to 4:30pm
    Programs in use Observed
    11
    Health score Observed
    87

    Top programs Observed

    Practice management system · Outlook · Excel

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk goodperformance goodpatches warnbackups goodservices good

    Risks / review needed Review needed

    • Security updates waiting more than 30 days.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-BIL-03

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.1 h
    Idle share Observed14%
    After-hours share Observed3%
    Used by From you
    Usual hours Observed
    8am to 4:30pm
    Programs in use Observed
    11
    Health score Observed
    99

    Top programs Observed

    Practice management system · Outlook · Excel

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    No specific risk recorded.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-BIL-04

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.6 h
    Idle share Observed14%
    After-hours share Observed3%
    Used by From you
    Usual hours Observed
    8:30am to 4:30pm
    Programs in use Observed
    11
    Health score Observed
    97

    Top programs Observed

    Practice management system · Outlook · Excel

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    No specific risk recorded.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Machine record / Appendix Observed

    CF-BIL-05

    Desktop · Windows 11 Pro · Main office

    Active / day Observed7.5 h
    Idle share Observed14%
    After-hours share Observed3%
    Used by From you
    Usual hours Observed
    8:30am to 5pm
    Programs in use Observed
    11
    Health score Observed
    100

    Top programs Observed

    Practice management system · Outlook · Excel

    Programs outside official list ObservedFrom you

    None recorded.

    Health domains Observed

    disk goodperformance goodpatches goodbackups goodservices good

    Risks / review needed Review needed

    No specific risk recorded.

    Sample report. Calloway & Finch LLP is a fictional company and every figure here is example data, not a client result.

    Your business. Your evidence.

    Find out where your team's time goes.

    Edgerton measures the work you agree to assess. You keep the findings and decide what to build. A proposal compares the estimated benefit with the actual build and operating costs.

    How the assessment works

    Free · 30 min · no pitch