The Edgerton deliverable
Fictional sample assessment
Prepared for Riverbend Dental Group From you
Riverbend's 22 measured people spend about 53 hours a week on 11 repeated procedures that mostly move patient and insurance information between programs. 10 read-only agents could take an estimated 21 to 31 of those hours.
Not measured: Dentists and hygienists work on the operatory computers in the treatment rooms. Those computers were not measured, so this report covers the front office, billing and management only.
The current picture
Nobody here is doing a bad job. The programs do not talk to each other, so people carry the information between them.
Patient and insurance information is copied by hand from one program to another 1,807 times a week.
Copy-and-paste events between programs, counted across 22 computers: how many, and from which program to which.Explore the record ↗A typical uninterrupted stretch at the front desk is 6 minutes. Across the group, people change windows about 133 times a day.
Window changes and active time per computer.Explore the record ↗The repeated procedures in the catalogue add up to about 53 hours a week across the three locations.
Runs per week multiplied by the typical minutes per run, for each procedure.Explore the record ↗Checking eligibility, chasing claim status and posting EOBs take about 21.6 hours a week, most of it moving between payer portals and the practice management system.
Three procedures, 240 runs a week between them.Explore the record ↗Patients fill in a form, then the front desk types it into the practice management system: 70 forms a week across the three offices.
The same procedure seen on 8 computers, 420 hand copies a week.Explore the record ↗The front desk works 110 recall contacts a week from a spreadsheet per location, and 1 in 8 goes to a patient who already has an appointment booked.
Recall spreadsheet entries compared with the schedule in the practice management system on the same day.Explore the record ↗Office managers approve about 30 write-offs and adjustments a week, from email and paper, each location to its own threshold.
Adjustment requests and approvals by time of day, on four computers.Explore the record ↗5 programs in use are not on the group's official list, including a free PDF editor on three computers. One computer still runs Windows 10.
Programs seen in use, compared with the list the group gave us; operating system per computer.Explore the record ↗Share of active time across all 22 computers.
1,807 copies a week. The biggest flow is intake forms read as PDFs and typed into the practice management system: 420 a week. Almost every other flow also ends in the practice management system.
1,702 inside named procedures; 105 outside them.
Who does the work
Shown by team and by person. Person records describe the work, not the person: the aim is to fix procedures, not to score people.
The strips show relative activity by hour, not contracted hours. 0 to 1, where 1 is that team's busiest hour. Observed
Check-in, scheduling, confirmations, recall and new-patient paperwork. Busy from the first patient; paperwork is fitted between check-ins.
Treatment plan follow-up and referrals. Follow-up calls cluster in the afternoon, once the morning patients are through.
Insurance eligibility, claims and payment posting. Payer portals all morning; posting and tomorrow's eligibility in the afternoon.
Running each location, approvals and the group's numbers. Spread across the day, with approvals and email picking up after 3pm.
Your procedures
These are the recurring jobs counted in the assessment. Shared procedures are counted once; each person's share appears inside the record.
Observed Observed runs and median minutes; month = 4 working weeks.
Payer portals · Practice management system
Eligibility Prep · Checks tomorrow's patients against their payer's portal and lays out coverage and remaining benefits for each.
Stays with people: Checking the flags and recording coverage in the patient's account.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Observed Observed runs and median minutes; month = 4 working weeks.
Payer portals · Practice management system
Claims Status Check · Looks up every claim older than 30 days on the payer's portal or the clearinghouse.
Stays with people: Following up with the payer and noting the status on the claim.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Observed Observed runs and median minutes; month = 4 working weeks.
Clearinghouse · PDF reader · Practice management system
EOB Prep · Matches each line of an EOB to its claim, ready for posting.
Stays with people: Posting the payment and adjustments to the ledger.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Observed Observed runs and median minutes; month = 4 working weeks.
Patient texting app · Practice management system
Patient Contact Lists · Builds each morning's lists of unconfirmed and overdue-recall patients, with anyone already booked taken off.
Stays with people: Calling or texting each patient.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Observed Observed runs and median minutes; month = 4 working weeks.
Excel · Patient texting app · Practice management system
Patient Contact Lists · Builds each morning's lists of unconfirmed and overdue-recall patients, with anyone already booked taken off.
Stays with people: Calling or texting each patient.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Observed Observed runs and median minutes; month = 4 working weeks.
Excel · Outlook · Practice management system
Treatment Follow-up List · Lists accepted treatment plans with no appointment, from each plan's status and estimate. It does not read clinical notes.
Stays with people: The conversation with the patient.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Observed Observed runs and median minutes; month = 4 working weeks.
Outlook · PDF reader · Practice management system
Intake Form Reader · Lays out the contact and insurance details from each new-patient form. It leaves the health history for the clinical team.
Stays with people: Checking the details and entering them in the patient record.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Observed Observed runs and median minutes; month = 4 working weeks.
Outlook · Practice management system · Word
Referral Letter Prep · Fills in the referral template with the patient's contact and insurance details and the specialist's address.
Stays with people: The clinical reason, the dentist's sign-off and sending the letter.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Observed Observed runs and median minutes; month = 4 working weeks.
Outlook · Practice management system
Reschedule Prep · Reads each schedule-change request and finds the open slots that fit.
Stays with people: Choosing the slot, moving the appointment and confirming with the patient.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Observed Observed runs and median minutes; month = 4 working weeks.
Outlook · Practice management system
Adjustments Queue · Keeps one list per location of write-offs and adjustments waiting for approval.
Stays with people: Every approval.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Observed Observed runs and median minutes; month = 4 working weeks.
Excel · Outlook · Practice management system
Weekly Numbers · Builds the weekly production and collections report for each location and the group.
Stays with people: Checking it and sending it.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
The proposed agents
An agent is suggested for a procedure when it repeats every week, part of it is finding and gathering information, and that information lives in a system we can connect. The agent does the finding and preparing. A person still makes the decision and makes any change. Procedures done by the same people from the same systems share one agent.
Billing · proposed read-only agent
Checks tomorrow's patients against their payer's portal and lays out coverage and remaining benefits for each.
An eligibility sheet for tomorrow's schedule, with inactive coverage and low remaining benefits flagged first.
Checking the flags and recording coverage in the patient's account.
Billing · proposed read-only agent
Looks up every claim older than 30 days on the payer's portal or the clearinghouse.
A claim status list, denials and requests for information first.
Following up with the payer and noting the status on the claim.
Billing · proposed read-only agent
Matches each line of an EOB to its claim, ready for posting.
A posting sheet per EOB, with underpayments and denials flagged.
Posting the payment and adjustments to the ledger.
Front Desk · proposed read-only agent
Builds each morning's lists of unconfirmed and overdue-recall patients, with anyone already booked taken off.
Tomorrow's unconfirmed patients and today's recall list per location, with a drafted text for each.
Calling or texting each patient.
Clinical coordinators · proposed read-only agent
Lists accepted treatment plans with no appointment, from each plan's status and estimate. It does not read clinical notes.
One follow-up list across the three locations, with the estimate and remaining benefits next to each patient.
The conversation with the patient.
Front Desk · proposed read-only agent
Lays out the contact and insurance details from each new-patient form. It leaves the health history for the clinical team.
The details in the order the patient record asks for them, with missing fields flagged.
Checking the details and entering them in the patient record.
Clinical coordinators · proposed read-only agent
Fills in the referral template with the patient's contact and insurance details and the specialist's address.
A referral letter with everything but the clinical reason filled in.
The clinical reason, the dentist's sign-off and sending the letter.
Front Desk · proposed read-only agent
Reads each schedule-change request and finds the open slots that fit.
A list of requests, each with the patient's current appointment and two or three open slots.
Choosing the slot, moving the appointment and confirming with the patient.
Office managers · proposed read-only agent
Keeps one list per location of write-offs and adjustments waiting for approval.
An approvals list with the ledger balance and billing's reason next to each request.
Every approval.
Office managers · proposed read-only agent
Builds the weekly production and collections report for each location and the group.
The owners' report, ready to check, and answers to follow-up questions from the same figures.
Checking it and sending it.
Systems and context
One connection does most of the work: 9 of the 10 agents need the practice management system.
| System | What it holds | Connection status | Needed by |
|---|---|---|---|
| Microsoft 365 | Email, the shared voicemail inbox, Excel, Word, Teams, files | Standard connectionA connection we already support. | 5 agents |
| Practice management system | Schedule, patient accounts, insurance, claims, the ledger | Built with youNot a standard connection today. Many dental systems limit third-party access, so it is scoped with you using the vendor's supported access. | 9 agents |
| Payer portals | Eligibility, benefits and claim status | Built with youNot a standard connection today. Scoped portal by portal, subject to each payer's terms. | 2 agents |
| Clearinghouse | Claim status, EOBs and remittances | Built with youNot a standard connection today. Depends on the clearinghouse's supported access. | 2 agents |
What each agent would need to read. Access, licensing and permissions are confirmed in the proposal.
An agent is only useful if it knows how Riverbend works. The assessment is where that starts.
We connect the systems the agents need to read, with the access you agree.
We write down how each procedure is done and the business facts an agent needs, then check them with the people who do the work.
We show each team its agents in Switchboard and how to make new ones by asking. We adjust the skills as people use them.
Estimates / the business case
Estimated time is capacity your team gets back, not guaranteed cash savings.
| Agent | Today h/wk | Could take h/wk | Year hours |
|---|---|---|---|
| Eligibility Prep | 9.3 | 2.8–4.7 | 130–220 |
| Claims Status Check | 5.5 | 1.6–2.8 | 80–130 |
| EOB Prep | 6.8 | 2–3.4 | 100–160 |
| Patient Contact Lists | 9.5 | 5.7–7.6 | 270–360 |
| Treatment Follow-up List | 4 | 2.4–3.2 | 120–150 |
| Intake Form Reader | 7 | 2.1–3.5 | 100–170 |
| Referral Letter Prep | 3.2 | 1.9–2.6 | 90–120 |
| Reschedule Prep | 4.3 | 1.3–2.2 | 60–100 |
| Adjustments Queue | 2 | Not sized | Not sized |
| Weekly Numbers | 1.5 | 0.9–1.2 | 40–60 |
| Total | 53.1 | 21–31 | 990–1,470 |
Estimate Value of time, not cash savings or ROI
Current procedure time: $115,000 / year
Proposed agent time back: $45,000–$66,000 / year
All figures above use $45 an hour, a placeholder loaded hourly cost. Change it to your own rate. The proposal sets this against build and operating cost.
Team ranges below sum the rounded ranges on each person’s card; small differences from the company range are rounding.
What happens next
We check the procedures and the numbers with the people who do the work.
Connections, agents, price and date, with the estimated time set against the cost.
Go ahead, start smaller, or stop here. The report is yours to keep either way.
10 business days across 22 computers. Workflow: programs, window titles, active time and screen context. No audio. Staff told in writing before anything ran.
Not measured: Dentists and hygienists work on the operatory computers in the treatment rooms. Those computers were not measured, so this report covers the front office, billing and management only.
The measurement data is Riverbend's. It is deleted five business days after this report is delivered.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Individual work patterns
Choose a person to see their work, related machines and procedures, and the basis for any time estimate.
22 of 22 people
Person record From you
Front Desk Lead · Front Desk · Main Street office
Patient Contact Lists · Builds each morning's lists of unconfirmed and overdue-recall patients, with anyone already booked taken off.
Intake Form Reader · Lays out the contact and insurance details from each new-patient form. It leaves the health history for the clinical team.
Reschedule Prep · Reads each schedule-change request and finds the open slots that fit.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine context
Choose a machine to see its assigned person, activity, applications and health context.
22 of 22 machines
Machine record Observed
Desktop · Windows 11 Pro · Main Street office
Practice management system · Phone app · Outlook
None recorded.
No specific risk recorded.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Complete record appendix
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result. All supplied records appear here, independent of the selected view or search.
Person record / Appendix From you
Front Desk Lead · Front Desk · Main Street office
Patient Contact Lists · Builds each morning's lists of unconfirmed and overdue-recall patients, with anyone already booked taken off.
Intake Form Reader · Lays out the contact and insurance details from each new-patient form. It leaves the health history for the clinical team.
Reschedule Prep · Reads each schedule-change request and finds the open slots that fit.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Patient Coordinator · Front Desk · Main Street office
Patient Contact Lists · Builds each morning's lists of unconfirmed and overdue-recall patients, with anyone already booked taken off.
Intake Form Reader · Lays out the contact and insurance details from each new-patient form. It leaves the health history for the clinical team.
Reschedule Prep · Reads each schedule-change request and finds the open slots that fit.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Patient Coordinator · Front Desk · Main Street office
Patient Contact Lists · Builds each morning's lists of unconfirmed and overdue-recall patients, with anyone already booked taken off.
Intake Form Reader · Lays out the contact and insurance details from each new-patient form. It leaves the health history for the clinical team.
Reschedule Prep · Reads each schedule-change request and finds the open slots that fit.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Front Desk Lead · Front Desk · Millbrook office
Eligibility Prep · Checks tomorrow's patients against their payer's portal and lays out coverage and remaining benefits for each.
Patient Contact Lists · Builds each morning's lists of unconfirmed and overdue-recall patients, with anyone already booked taken off.
Intake Form Reader · Lays out the contact and insurance details from each new-patient form. It leaves the health history for the clinical team.
Reschedule Prep · Reads each schedule-change request and finds the open slots that fit.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Patient Coordinator · Front Desk · Millbrook office
Patient Contact Lists · Builds each morning's lists of unconfirmed and overdue-recall patients, with anyone already booked taken off.
Intake Form Reader · Lays out the contact and insurance details from each new-patient form. It leaves the health history for the clinical team.
Reschedule Prep · Reads each schedule-change request and finds the open slots that fit.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Patient Coordinator · Front Desk · Millbrook office
Patient Contact Lists · Builds each morning's lists of unconfirmed and overdue-recall patients, with anyone already booked taken off.
Intake Form Reader · Lays out the contact and insurance details from each new-patient form. It leaves the health history for the clinical team.
Reschedule Prep · Reads each schedule-change request and finds the open slots that fit.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Front Desk Lead · Front Desk · Cedar Falls office
Eligibility Prep · Checks tomorrow's patients against their payer's portal and lays out coverage and remaining benefits for each.
Patient Contact Lists · Builds each morning's lists of unconfirmed and overdue-recall patients, with anyone already booked taken off.
Intake Form Reader · Lays out the contact and insurance details from each new-patient form. It leaves the health history for the clinical team.
Reschedule Prep · Reads each schedule-change request and finds the open slots that fit.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Patient Coordinator · Front Desk · Cedar Falls office
Patient Contact Lists · Builds each morning's lists of unconfirmed and overdue-recall patients, with anyone already booked taken off.
Intake Form Reader · Lays out the contact and insurance details from each new-patient form. It leaves the health history for the clinical team.
Reschedule Prep · Reads each schedule-change request and finds the open slots that fit.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Treatment Coordinator · Clinical coordinators · Main Street office
Treatment Follow-up List · Lists accepted treatment plans with no appointment, from each plan's status and estimate. It does not read clinical notes.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Referral Coordinator · Clinical coordinators · Main Street office
Treatment Follow-up List · Lists accepted treatment plans with no appointment, from each plan's status and estimate. It does not read clinical notes.
Referral Letter Prep · Fills in the referral template with the patient's contact and insurance details and the specialist's address.
Writes most of the group's referral letters, for all three locations.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Treatment Coordinator · Clinical coordinators · Millbrook office
Treatment Follow-up List · Lists accepted treatment plans with no appointment, from each plan's status and estimate. It does not read clinical notes.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Clinical Coordinator · Clinical coordinators · Millbrook office
Treatment Follow-up List · Lists accepted treatment plans with no appointment, from each plan's status and estimate. It does not read clinical notes.
Referral Letter Prep · Fills in the referral template with the patient's contact and insurance details and the specialist's address.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Treatment Coordinator · Clinical coordinators · Cedar Falls office
Treatment Follow-up List · Lists accepted treatment plans with no appointment, from each plan's status and estimate. It does not read clinical notes.
Referral Letter Prep · Fills in the referral template with the patient's contact and insurance details and the specialist's address.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Billing Manager · Billing · Main Street office
Eligibility Prep · Checks tomorrow's patients against their payer's portal and lays out coverage and remaining benefits for each.
Claims Status Check · Looks up every claim older than 30 days on the payer's portal or the clearinghouse.
EOB Prep · Matches each line of an EOB to its claim, ready for posting.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Insurance Coordinator · Billing · Main Street office
Eligibility Prep · Checks tomorrow's patients against their payer's portal and lays out coverage and remaining benefits for each.
Claims Status Check · Looks up every claim older than 30 days on the payer's portal or the clearinghouse.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Insurance Coordinator · Billing · Main Street office
Eligibility Prep · Checks tomorrow's patients against their payer's portal and lays out coverage and remaining benefits for each.
Claims Status Check · Looks up every claim older than 30 days on the payer's portal or the clearinghouse.
EOB Prep · Matches each line of an EOB to its claim, ready for posting.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Payment Posting Specialist · Billing · Main Street office
EOB Prep · Matches each line of an EOB to its claim, ready for posting.
Posts most of the group's insurance payments; the billing manager covers on Farah's days off.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Insurance Coordinator · Billing · Millbrook office
Eligibility Prep · Checks tomorrow's patients against their payer's portal and lays out coverage and remaining benefits for each.
Claims Status Check · Looks up every claim older than 30 days on the payer's portal or the clearinghouse.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Group Operations Lead · Office managers · Main Street office
Adjustments Queue · Keeps one list per location of write-offs and adjustments waiting for approval.
Weekly Numbers · Builds the weekly production and collections report for each location and the group.
The only person seen building the weekly production and collections report.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Office Manager · Office managers · Main Street office
Adjustments Queue · Keeps one list per location of write-offs and adjustments waiting for approval.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Office Manager · Office managers · Millbrook office
Adjustments Queue · Keeps one list per location of write-offs and adjustments waiting for approval.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Person record / Appendix From you
Office Manager · Office managers · Cedar Falls office
Adjustments Queue · Keeps one list per location of write-offs and adjustments waiting for approval.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Main Street office
Practice management system · Phone app · Outlook
None recorded.
No specific risk recorded.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Main Street office
Practice management system · Phone app · Patient texting app
None recorded.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Main Street office
Practice management system · Phone app · Patient texting app
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Millbrook office
Practice management system · Patient texting app · Phone app
None recorded.
No specific risk recorded.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Millbrook office
Practice management system · Phone app · Outlook
None recorded.
No specific risk recorded.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 10 Pro · Millbrook office
Practice management system · Phone app · Outlook
None recorded.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Cedar Falls office
Practice management system · Phone app · Outlook
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Cedar Falls office
Practice management system · Phone app · Patient texting app
None recorded.
No specific risk recorded.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Main Street office
Practice management system · Outlook · Word
None recorded.
No specific risk recorded.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Main Street office
Practice management system · Outlook · Word
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Millbrook office
Practice management system · Word · Outlook
None recorded.
No specific risk recorded.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Millbrook office
Practice management system · Outlook · Phone app
None recorded.
No specific risk recorded.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Cedar Falls office
Practice management system · Outlook · Phone app
None recorded.
The health check was not switched on for this computer.
No specific risk recorded.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Main Street office
Practice management system · Chrome (payer portals) · Clearinghouse
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Main Street office
Chrome (payer portals) · Practice management system · Clearinghouse
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Main Street office
Practice management system · Chrome (payer portals) · Clearinghouse
None recorded.
No specific risk recorded.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Main Street office
Chrome (payer portals) · Practice management system · Clearinghouse
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Millbrook office
Chrome (payer portals) · Practice management system · Clearinghouse
None recorded.
No specific risk recorded.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Main Street office
Practice management system · Outlook · Excel
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Main Street office
Outlook · Practice management system · Excel
None recorded.
No specific risk recorded.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Millbrook office
Practice management system · Excel · Outlook
None recorded.
No specific risk recorded.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Machine record / Appendix Observed
Desktop · Windows 11 Pro · Cedar Falls office
Outlook · Practice management system · Excel
None recorded.
Sample report. Riverbend Dental Group is a fictional company and every figure here is example data, not a client result.
Your business. Your evidence.
Edgerton measures the work you agree to assess. You keep the findings and decide what to build. A proposal compares the estimated benefit with the actual build and operating costs.
Free · 30 min · no pitch