AI for MSPs and IT providers: delivering the client offering

Your clients may want help using AI but still need someone to explain the cost, control the access, and answer when it breaks. Automated Edge gives MSPs and IT providers a way to deliver that work with an engineering and support team behind them.

In this model we act as your MAISP (managed AI services provider): we run the assessment, the build and the ongoing support, and you keep the client relationship.

One client offering, four steps

1. Assess: Edgerton measures work on the agreed computers for ten business days, with staff knowledge and consent.
2. Propose: the client receives a report, priorities, costs, timing, and estimated payback. They keep it and decide whether to build.
3. Build: we provide EdgeKeeper on a dedicated server, connect the approved tools, and implement the agreed workflows.
4. Support: we maintain the system and connections under the service agreement.

The assessment is paid. If no clear ROI path is found, its fee is refunded. That commitment does not promise a specific result from a future build.

Your client's team works in Switchboard, on the managed EdgeKeeper server: answers, reports and dashboards from the systems we connect, and as many read-only AI agents as they want, just by asking. Apps and automations that make changes are built with the client, with a business case. A person approves writes and outbound actions.

Behind your brand or alongside you

White-label delivery keeps your brand and relationship in front of the client. Co-delivery names both teams. We agree responsibilities, escalation, commercial terms, and what the client sees before work starts. You set the client price under the partner arrangement.

Start with one client's workflow and a clear delivery scope. A quote-preparation process or recurring report is easier to evaluate than a promise to transform the entire business.

Make responsibility explicit

• Who obtains staff consent and coordinates installation?
• Who presents the findings and approves the build?
• Who can see each client's records?
• Who handles questions, failed connections, and requests for new work?
• How do the client and partner export their information at the end?

Our documented controls govern access and approval. Partner visibility is role-based; running the service does not mean unrestricted server access for every partner user.

AI for your own MSP is a separate product

If you want software for your own MSP's operating stack, explore Switchboard for your own MSP. Automated Edge's partner path is the assessment, build, and support offering you deliver to client businesses.

See the MSP and IT-provider program and its fictional client assessment example.