MAISP: Managed AI Services Provider
Your IT provider and managed AI: how the work fits together
An AI offer from your existing IT provider can take several forms: software licences, advice, a project, or a managed service. The label alone does not tell you who will measure the work, build the connections, or support the result.
Compare the scope
Ask what happens before a build is proposed. Does the provider measure a workflow, or is the package based on a standard tool bundle? Both may have a use, but they answer different questions. Automated Edge begins with a paid, consent-based Edgerton assessment and a report you keep.
Compare delivery and support
| Question | What to get in writing |
|---|---|
| What will change? | Named workflows, connected systems, permissions, and acceptance criteria. |
| What does it cost? | Assessment fee, build price, ongoing charges, and exclusions. |
| Who maintains it? | A named team, support coverage, response times, and review process. |
| What if we leave? | Data ownership, export rights, and handover responsibilities. |
You do not have to replace your IT provider
We can deliver through MSPs and IT providers, either behind their brand or with both teams visible. Your provider keeps the client relationship while we supply the agreed assessment, engineering, and ongoing support.
If the client chooses to build, EdgeKeeper runs on a dedicated server we provide and manage. It connects approved tools and coordinates the workflows in the proposal. It is not a replacement for every service your MSP already supplies.
Your team uses Switchboard to work with the systems we connect for you. Reports, dashboards and read-only AI agents help put those connections to use. Create as many agents as you want; apps and automations that make changes are scoped and built with you, with a business case.
Make the decision from evidence
A familiar provider is valuable; a clear scope is still necessary. Ask to see a sample deliverable and the service terms. Review the assessment, build and support pricing structure. If the assessment finds no clear ROI path, Automated Edge refunds its fee and the client keeps the report. Projected payback remains an estimate.
Read how the partnership works or see the assessment process.
Frequently asked questions
Brian Kelly
Founder, Automated Edge
Brian Kelly brings more than 20 years in IT, security, and managed services to Automated Edge. His team measures the work with Edgerton, proposes the improvements, and builds and supports the agreed system with EdgeKeeper.
Start with the work.
A free 30-minute conversation about your team, tools and repetitive work. We explain whether a paid Edgerton assessment is a useful next step.